Account Technician

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As an Account Technician, you will be an integral part of the Casualty team, providing crucial technical and administrative support to broking teams. Your role is pivotal in ensuring the smooth operation of our insurance processes, enabling brokers to focus on client relationships and strategic objectives. You will join a dedicated team, each specialising in particular lines of insurance, allowing you to develop deep expertise in your area of focus. Your responsibilities will include the preparation and management of documentation, data entry, and compliance with company and group policies, ensuring that all tasks are implemented with precision and in a timely manner. This position offers an outstanding opportunity to contribute to the efficiency and success of our operations while gaining valuable experience in the insurance industry.

What you’ll do

• Collaborate with team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
• Consistently meet agreed performance targets and deadlines.
• Prepare and process slips, endorsements, and all supporting documentation with accuracy, ensuring smooth progression through the placement.
• Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
• Provide accurate and timely management information to the Team Leader as needed.
• Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
• Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
• Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
• Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
• Maintain up-to-date and accurate records on the company's systems at all times.
• Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
• Interpret and implement instructions and issues in line with company policies and procedures.
• Build and maintain positive relationships with Business Units, encouraging teamwork.
• Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
• Handle client renewals and mid-term adjustments as required, delivering high-quality service.
• Share valuable information that could benefit the Operating Entity or Group.
• Remain up to date with industry, legal, and regulatory developments to ensure high standards of practice and output.

Who we’re looking for

• Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
• Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
• Strong attention to detail with the ability to produce accurate and well-documented work.
• Ability to work optimally within a team and provide mentorship to less expert colleagues.
• Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
• GCSE’s (or equivalent) including English and Maths essential.
• A level Grade A-C (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.