Hotel Operations Manager

Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

London Allianz Stadium Hotel Twickenham is undergoing an exciting full refurbishment and will transform into a Radisson Red in summer.

What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - Giving you peace of mind when you need it the most
• Access to hotel gym facilities
• Minimum of 30 days holiday
• Staff meals on duty
• Free staff parking

A day in the life of... As Operations Manager you will create and implement standard operating procedures to be adhered to across all departments within the hotel. You'll ensure performance is managed effectively at all levels and work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel in the GM's absence. You'll monitor guest feedback and put together an action plan that puts the customer experience first and foremost. You'll work closely with Heads of Department to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is always adhered to. With the opportunity to deputise for the General Manager and create workforce plans, this role offers a fantastic senior step for those with aspirations of a General Manager position. Utilising their experience, the Operations Manager will also play a key role in levelling up the daily guest experience.

What do we need from you? Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred. Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success. You'll have extensive experience of working within a structured team environment and be able to demonstrate effective influencing skills. You'll be highly commercially driven, thinking like a customer but always acting like an owner. Highly motivated and enthusiastic and a good team player. Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.