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- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Earn £13.85/hour, enjoy flexible hours, and access a pension scheme.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
- Other info: Term-time only with opportunities for overtime and career growth.
Passenger Assistant (Zero Hours)
Department: Passenger Assistant – Bus Operations
Employment Type: Zero Hours
Location: Wandsworth
Compensation: £13.85 / hour
Description
Are you looking for a rewarding role focussed on helping others? Do you want to make a real difference? If so, we have the role for you!
London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.
We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What\’s on offer
- Contracts starting at 15 hours per week, worked on a split-shift basis covering AM and PM transport.
- Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata – you will receive payment every month of the year (even in non-working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
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Passenger Assistant (Zero Hours) employer: London Hire Ltd
Contact Detail:
London Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant (Zero Hours)
✨Tip Number 1
Get to know the company! Research London Hire Community Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Passenger Assistant role. Personal connections can really give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to passenger assistance and disability awareness. Role-play with a friend or family member to build your confidence and ensure you communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity to make a real impact!
We think you need these skills to ace Passenger Assistant (Zero Hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Passenger Assistant role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Hire Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will show that you're genuinely interested in the role and ready to make a difference.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial for this position, practice how you would interact with passengers. Think about how to communicate patiently and informatively, especially with those who may need extra assistance. You might even want to role-play some scenarios with a friend to build your confidence.
✨Demonstrate Teamwork and Initiative
Be prepared to discuss examples of how you've worked well in a team or taken initiative in previous roles. This job requires both teamwork and the ability to work independently, so highlight experiences that showcase your adaptability and reliability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to passenger safety or how they support their staff. This not only shows your interest but also helps you gauge if the company is the right fit for you.