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- Tasks: Assist passengers with disabilities and ensure their safety during transport.
- Company: London Hire Community Services provides accessible transport for those unable to use public transport.
- Benefits: Enjoy flexible zero-hour contracts, monthly pay, and access to a pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Understanding of disabilities, excellent communication skills, and a patient attitude required.
- Other info: Work term-time only with opportunities for overtime during holidays.
Passenger Assistant (Zero Hours)
Department: Passenger Assistant – Bus Operations
Employment Type: Zero Hours
Location: Erith
Compensation: £13.85 / hour
Description
- Are you looking for a rewarding role focussed on helping others?
- Do you want to make a real difference?
- If so, we have the role for you!
- London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.
- We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level‑headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What\’s on offer
- Zero hours – no fixed contractual hours, working on a split‑shift basis covering AM and PM transport.
- Rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro‑rata – you will receive payment every month of the year (even in non‑working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
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Passenger Assistant (Zero Hours) employer: London Hire Ltd
Contact Detail:
London Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant (Zero Hours)
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with disabilities. Understanding their requirements will not only help you in your role but also show us that you are genuinely committed to providing excellent service.
✨Tip Number 2
Demonstrate your ability to communicate effectively. Practice how you would interact with passengers, especially those who may need extra assistance. A calm and patient approach is key to making a positive impression.
✨Tip Number 3
Showcase your teamwork skills. Think of examples from your past experiences where you successfully worked as part of a team, as this role requires collaboration with drivers and other staff members.
✨Tip Number 4
Be prepared to discuss health and safety protocols. Familiarise yourself with basic health and safety practices related to passenger transport, as this knowledge will be crucial in ensuring the safety of everyone on board.
We think you need these skills to ace Passenger Assistant (Zero Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Passenger Assistant. Highlight your ability to assist passengers, especially those with disabilities, and your commitment to their safety and comfort.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your communication skills, attention to detail, and any previous experience in a similar role or working with vulnerable individuals.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of safety in transport services. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at London Hire Ltd
✨Show Your Compassion
As a Passenger Assistant, your role revolves around helping others. During the interview, share examples of how you've demonstrated compassion and patience in previous roles or situations. This will highlight your suitability for a position that requires a caring attitude.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how you would assist passengers, especially those with disabilities, and ensure their safety and comfort. Showing that you understand the importance of these tasks will impress the interviewers.
✨Demonstrate Teamwork Skills
This role requires working closely with drivers and other staff members. Be ready to talk about your experience in team environments and how you contribute positively to group dynamics. Highlighting your ability to work well with others will be crucial.
✨Communicate Clearly
Excellent verbal communication is essential for this position. Practice articulating your thoughts clearly and confidently during the interview. You might also want to prepare for questions about how you would communicate with passengers, especially those who may need extra assistance.
