At a Glance
- Tasks: Assist passengers with disabilities during transport, ensuring their safety and comfort.
- Company: London Hire Community Services provides accessible transport for those unable to use public transport.
- Benefits: Earn £13.85/hour, enjoy flexible hours, and receive monthly payments even during holidays.
- Other info: Part-time role with no school holiday work required; overtime opportunities available.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Understanding of disabilities, strong communication skills, and ability to work independently.
Passenger Assistant (15 hours per week)
Department: Passenger Assistant - Bus Operations
Employment Type: Part Time
Location: Croydon
Reporting To: Assistant Transport Manager
Compensation: £14.80 / hour
Description
- Are you looking for a rewarding role focussed on helping others?
- Do you want to make a real difference?
- If so, we have the role for you!
London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.
We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts are 15 hours per week, worked on a split-shift basis covering AM and PM transport.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata – you will receive payment every month of the year (even in non-working periods).
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (15 hours per week) in London employer: London Hire Ltd
London Hire Ltd is an excellent employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture. With a focus on employee growth, we offer various benefits such as bereavement leave and referral programs, ensuring our team feels valued and empowered in their roles. Working in the vibrant environment of Greater London, our compassionate approach to service makes this position not just a job, but a meaningful career opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (15 hours per week) in London
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with disabilities. Understanding their requirements will not only help you in the role but also show your commitment to providing excellent service during the interview.
✨Tip Number 2
Demonstrate your ability to work as part of a team by sharing examples from previous experiences. Highlighting your teamwork skills can set you apart, especially since this role involves collaborating closely with drivers and other staff.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations with passengers. Being able to articulate your approach to maintaining safety and comfort will showcase your problem-solving skills and readiness for the role.
✨Tip Number 4
Practice clear and patient communication techniques. Since you'll be interacting with passengers who may need extra assistance, demonstrating your ability to communicate effectively will be crucial in the selection process.
We think you need these skills to ace Passenger Assistant (15 hours per week) in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Passenger Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in roles that involve assisting others, particularly those with disabilities. Use specific examples to demonstrate your ability to ensure safety and comfort for passengers.
Showcase Communication Skills:Since excellent verbal and written communication is crucial for this role, make sure to showcase these skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Personalise Your Cover Letter:Write a personalised cover letter that reflects your passion for helping others and your understanding of the importance of safety in transport services. Mention why you want to work for London Hire Community Services specifically, and how you can contribute to their mission.
How to prepare for a job interview at London Hire Ltd
✨Show Your Compassion
As a Passenger Assistant, your role revolves around helping others. During the interview, share examples of how you've assisted individuals in the past, especially those with disabilities. This will demonstrate your empathy and commitment to making a difference.
✨Highlight Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would communicate with passengers, especially those who may need extra assistance. Use clear examples to show your ability to convey information patiently and respectfully.
✨Demonstrate Teamwork
This position requires working closely with drivers and other staff. Talk about your experience in team environments and how you contribute positively to group dynamics. Mention any specific instances where teamwork led to successful outcomes.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to passenger transport. During the interview, express your understanding of these protocols and how you would ensure the safety and comfort of passengers while adhering to them.
