At a Glance
- Tasks: Lead and support teams to deliver safe, high-quality transport services for SEND.
- Company: Join a leading specialist passenger transport company in London.
- Benefits: 28 days annual leave, enhanced family policy, training opportunities, and social events.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in the lives of children and vulnerable adults.
- Qualifications: Experience in managing passenger transport services and strong leadership skills.
The predicted salary is between 40950 - 50050 £ per year.
London Hire Community Services (LHCS) are a leading specialist passenger transport company in the capital. Operating from several depots across London, the home counties, and beyond, LHCS provides quality, accessible SEND home-to-school transport services for children and day centre transport for vulnerable adults – completing almost a million journeys every year using a range of electric vehicles, taxis, minibuses and larger midi-coaches. We’re proud of our excellent ‘can do’ approach to our work, as well as our ISO accreditations for quality, health and safety and environmental impact.
We have an exciting opportunity for a Transport Operations Manager to join us at our West Norwood depot. The Transport Operations Manager will lead and support onsite office teams to uphold strong processes and procedures that enable efficient, safe and high-quality service delivery. Alongside this, you will apply your expertise to carry out central, senior level duties that help maintain overall compliance and operational standards across the business. This is a fantastic opportunity to deliver contracts to multiple Local Authorities, and we’re looking for an engaged, motivated individual who shares our excitement for the future.
Key Responsibilities
- Provide leadership, line management, coaching, and operational support to office teams, in the delivery of the employee lifecycle through effective communication, talent and performance management.
- Oversee the employee lifecycle, including talent and performance management, training, investigations, disciplinaries, grievances, DBS compliance, and professional development.
- Maintain full Operator’s Licence, fleet, driver, and regulatory compliance, ensuring vehicles are inspected, safe, roadworthy, and all licences, qualifications, insurance, and training remain current.
- Monitor TruTac, Cordic, and other IT systems, managing defects, infringements, compliance issues, KPI reporting, and corrective actions.
- Lead the successful delivery of transport services across assigned business areas, ensuring contractual, operational, and service specification requirements are achieved.
- Develop and maintain strong local authority and stakeholder relationships, acting as a key point of contact and providing regular KPI, utilisation, and performance information.
- Monitor operational and financial performance, including contract profitability, invoicing, budgets, route planning, scheduling, cost efficiencies, and commercial opportunities.
- Support tender and re-tender activities, preparing documentation, identifying new opportunities, and supporting the securing of additional/ad-hoc work.
- Lead or support risk assessments, accident and incident investigations, ensuring corrective actions are implemented and lessons learned.
- Maintain up-to-date knowledge of legislation, contracts, service specifications, and industry requirements, communicating changes and ensuring ongoing compliance.
- Develop contingency and business continuity plans for staff shortages, vehicle breakdowns, adverse weather, route disruption, and other operational challenges.
- Prepare and present monthly KPI, performance, utilisation, and opportunity reports to Senior Management and the Leadership Team.
Skills, Knowledge and Expertise
- Act as a named ‘Transport Manager’ on the Company’s Operators Licence, with a strong understanding of the responsibilities and compliance requirements associated with the role.
- Experience in managing passenger transport services is essential, including financial understanding.
- Strong leadership and people management skills, with the ability to motivate teams, build positive working relationships and develop genuine relationships with clients and stakeholders.
- Excellent IT skills and an ability to learn and utilise new software packages.
- Knowledge of delivering public sector services and projects by the private sector on a for profit basis.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities and ensure services are delivered efficiently and effectively.
- Full driving licence.
Benefits
- Generous annual leave at 28 days PLUS bank holidays per annum.
- Enhanced family friendly policy dependent on length of service.
- Access to our Employee Assurance Programme.
- On-site parking.
- Training and development opportunities.
- Regular social functions.
Transport Manager - SEND (Bus) in London employer: London Hire Ltd
London Hire Ltd is an excellent employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture. With a focus on employee growth, we offer various benefits such as bereavement leave and referral programs, ensuring our team feels valued and empowered in their roles. Working in the vibrant environment of Greater London, our compassionate approach to service makes this position not just a job, but a meaningful career opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Manager - SEND (Bus) in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like London Hire Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by London Hire Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport Manager - SEND (Bus) in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at London Hire Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at London Hire Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into London Hire Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at London Hire Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at London Hire Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to London Hire Ltd.
