At a Glance
- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Earn £14.80/hour, enjoy term-time only work, and receive paid annual leave.
- Other info: Flexible hours with potential for overtime and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 14 - 15 £ per hour.
Are you looking for a rewarding role focussed on helping others? Do you want to make a real difference? If so, we have the role for you! London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting a casual contract worked on a split-shift basis covering AM and PM transport.
- Term‑time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro‑rata - you will receive payment every month of the year (even in non‑working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (Casual Contract - Zero Hours) in London employer: London Hire Ltd
London Hire Community Services is an exceptional employer dedicated to making a meaningful impact in the lives of our passengers. With a strong focus on safety and well-being, we offer a supportive work culture that values teamwork and individual initiative, alongside flexible working hours and competitive pay. Our commitment to employee growth is evident through our comprehensive training and development opportunities, ensuring you can thrive in your role while contributing to a vital community service in Lambeth.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (Casual Contract - Zero Hours) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the transport industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger assistance and safety protocols. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share personal stories that highlight your experience with disabilities or customer service. This will help you stand out as a compassionate candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Passenger Assistant (Casual Contract - Zero Hours) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to working with individuals with disabilities. We appreciate clarity!
Tailor Your Application:Make sure to customise your application for the Passenger Assistant role. Highlight relevant experiences that showcase your ability to assist passengers safely and comfortably, as well as your communication skills.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at London Hire Ltd
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will help you demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial, practice how you would interact with passengers. Think about how to convey information in a patient and non-patronising manner. You might even role-play scenarios with a friend to build confidence.
✨Highlight Teamwork and Initiative
Be ready to discuss examples of when you've worked well in a team or taken the initiative. The interviewers will want to see that you can collaborate effectively while also being capable of working independently when needed.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how they ensure passenger safety. This shows your genuine interest in the role and the organisation.
