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- Tasks: Support passengers with disabilities and ensure their safety during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: 16 hours per week, term-time only, competitive pay, and pension scheme.
- Other info: Flexible hours with potential for overtime and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 12 - 15 £ per hour.
Are you looking for a rewarding role focussed on helping others? Do you want to make a real difference? If so, we have the role for you! London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts are 16 hours per week, worked on a split-shift basis covering AM and PM transport.
- Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (16 hours per week) in Ealing employer: London Hire Group
Contact Detail:
London Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant (16 hours per week) in Ealing
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the transport or care sectors. A personal recommendation can go a long way in landing that Passenger Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger safety and communication. We suggest role-playing with a friend to get comfortable discussing your experience and how you’d handle various situations on the job.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've made a difference in someone's life. This will highlight your commitment to the role and resonate with the values of the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Passenger Assistant (16 hours per week) in Ealing
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us know why you’re excited about helping others. Share any experiences that highlight your commitment to making a difference in people's lives, especially those with disabilities.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences relevant to the role.
Highlight Relevant Experience: If you've worked in similar roles or have experience with disabilities, make sure to mention it! We want to see how your background aligns with our mission of providing safe and comfortable transport services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Hire Group
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will help you demonstrate your commitment to making a real difference.
✨Showcase Your Communication Skills
Since communication is crucial in this role, think of examples where you've effectively communicated with others, particularly in challenging situations. Be ready to discuss how you can interact with passengers in a patient and informative manner.
✨Highlight Teamwork and Initiative
Prepare to talk about your experience working in teams and how you can also take initiative when needed. Share specific instances where you’ve successfully collaborated with others or worked independently to solve a problem.
✨Demonstrate Attention to Detail
This role requires great attention to detail, especially when it comes to ensuring passenger safety. Think of examples from your past experiences where your attention to detail made a significant impact, and be ready to share them during the interview.