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- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: 15 hours per week, paid monthly, with pension enrolment after three months.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
- Other info: No work during school holidays, with potential for overtime.
The predicted salary is between 10 - 13 £ per hour.
Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you!
London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and be responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What’s on offer
- Contracts are 15 hours per week, worked on a split-shift basis covering AM and PM transport.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods).
- Automatic enrolment in our pension scheme after three months service.
London Hire Group of companies provides tailored vehicle rentals to the public sector, business and charities with a wide range of vehicles for both short term and contract hire; from small cars and light commercial vehicles through to PTS ambulances and accessible transport, as well as specialised products such as alternative fuel vehicles and road sweepers. The company ethos is based on three elements of Service, Building Relationships and Innovation.
Passenger Assistant (15 hours per week) in Croydon employer: London Hire Group
Contact Detail:
London Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant (15 hours per week) in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London Hire Community Services. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to passenger assistance and safety. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show your passion for helping others! During the interview, share personal stories or experiences where you've made a positive impact on someone's life. This will highlight your commitment to the role and resonate with the company's ethos of service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Passenger Assistant (15 hours per week) in Croydon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Passenger Assistant role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Hire Group
✨Know Your Role
Make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will help you demonstrate your commitment to the role during the interview.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial, practice how you would interact with passengers. Think about how to convey information in a patient and non-patronising manner. You might even role-play scenarios with a friend to build confidence.
✨Highlight Teamwork and Initiative
Be ready to discuss examples of how you've worked well in a team or taken initiative in previous roles. This job requires both collaboration and the ability to work independently, so having specific examples will make you stand out.
✨Demonstrate Attention to Detail
Prepare to talk about how you ensure accuracy in your work, especially when it comes to completing records and securing equipment. Mention any past experiences where your attention to detail made a difference, as this aligns perfectly with the job requirements.
