At a Glance
- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Earn £13.85/hour, enjoy term-time only work, and access to a pension scheme.
- Other info: Flexible hours with potential for overtime and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 13 - 16 £ per hour.
Department: Passenger Assistant - Bus Operations
Location: Ealing
Compensation: £13.85 / hour
Overview
Are you looking for a rewarding role focussed on helping others? Do you want to make a real difference? If so, we have the role for you! London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What’s on offer
- Contracts are 16 hours per week, worked on a split-shift basis covering AM and PM transport.
- Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (16 hours per week) in Wembley employer: London Hire Community Services
London Hire Community Services is an exceptional employer dedicated to making a meaningful impact in the lives of our passengers. With a strong focus on safety and well-being, we foster a supportive work culture that values teamwork and individual initiative. Our part-time Passenger Assistant roles offer flexible hours during term time, competitive pay, and opportunities for professional growth, all while contributing to a vital community service in Ealing.
Contact Details:
London Hire Community Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (16 hours per week) in Wembley
✨Tip Number 1
Get to know the company! Research London Hire Community Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with passengers, it's crucial to convey information clearly and patiently. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your teamwork abilities! Highlight any past experiences where you've worked well in a team. Employers love candidates who can collaborate effectively, especially in roles that require assisting others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at London Hire Community Services.
We think you need these skills to ace Passenger Assistant (16 hours per week) in Wembley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, so make sure your written communication reflects that!
Highlight Relevant Experience:If you've got experience working with people with disabilities or in a similar role, make sure to mention it! We love seeing how your background aligns with what we do, so don’t hold back on sharing those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at London Hire Community Services
✨Know Your Role
Make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will help you demonstrate your commitment to the role during the interview.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial, practice how you would interact with passengers. Think about how to convey information in a patient and non-patronising manner. You might even role-play scenarios with a friend to build confidence.
✨Highlight Teamwork and Initiative
Be ready to discuss examples of when you've worked well in a team or taken the initiative. The interviewer will want to see that you can collaborate effectively while also being capable of working independently when needed.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You could ask about training opportunities or how they ensure the safety of their passengers, which ties back to the job's focus.
