At a Glance
- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Earn £12.71/hour, enjoy term-time only work, and receive paid annual leave.
- Other info: Flexible zero-hours contract with opportunities for overtime and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 12 - 12 € per hour.
Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you! London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non‑patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- Demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting on a casual contract worked on a split-shift basis covering AM and PM transport.
- Term‑time only, with a full statutory annual leave entitlement of 5.6 weeks paid in addition to the working weeks.
- No requirement to work during school holidays, although overtime may be available and paid in addition to your contractual earnings.
- Salaries are pro‑rata – you will receive payment every month of the year (even in non‑working periods).
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months of service.
Passenger Assistant (Zero-hours) employer: London Hire Community Services
London Hire Community Services is an exceptional employer dedicated to making a meaningful impact in the lives of others through accessible transport services. With a strong focus on safety and employee well-being, we offer flexible zero-hour contracts that allow for a healthy work-life balance, alongside comprehensive benefits such as paid annual leave and a pension scheme. Our supportive work culture fosters personal growth and development, making it an ideal place for those looking to contribute positively while enjoying a rewarding career in Milton Keynes.
Contact Detail:
London Hire Community Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (Zero-hours)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the transport industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger assistance and safety. We recommend role-playing with a friend to build your confidence and ensure you can communicate your skills effectively.
✨Tip Number 3
Show your passion for helping others! During interviews, share personal stories that highlight your experience with disabilities or customer service. This will demonstrate your commitment to making a difference in passengers' lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Passenger Assistant (Zero-hours)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Passenger Assistant role.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Hire Community Services
✨Know Your Role
Make sure you understand the key responsibilities of a Passenger Assistant. Familiarise yourself with the importance of safety and comfort for passengers, especially those with disabilities. This will help you demonstrate your commitment to the role during the interview.
✨Showcase Your Communication Skills
Since communication is crucial in this role, think of examples where you've effectively communicated with others, particularly in challenging situations. Be ready to discuss how you can interact with passengers in a patient and informative manner.
✨Highlight Teamwork and Initiative
Prepare to talk about your experiences working in a team and how you’ve taken initiative in past roles. The interviewer will want to see that you can work well with others while also being confident enough to handle situations independently.
✨Demonstrate Attention to Detail
Bring up instances where your attention to detail made a difference, whether it was in keeping records or ensuring safety protocols were followed. This will show that you take your responsibilities seriously and are committed to maintaining high standards.
