Passenger Assistant

Join to apply for the Passenger Assistant role at London Hire Community Services.

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Department:

Passenger Assistant – Bus Operations

Location:

Wandsworth

Compensation: £13.85 / hour

Description

Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you!

London Hire Community Services provides accessible home-to-school transport services for users unable to access public transport. Our services operate under full passenger vehicle operator’s licence regulations and adhere to industry standards, prioritizing safety for passengers and staff, governed by OHSAS 18001 for Health and Safety management.

Key Responsibilities

• Assist the driver in ensuring passenger safety and comfort.
• Help passengers board and disembark, including those with disabilities, following Health and Safety guidelines.
• Supervise and monitor passengers during transit, ensuring their welfare.
• Assist with operation of passenger lifts or relevant equipment as needed.
• Secure wheelchairs correctly using suitable equipment.
• Ensure passengers in wheelchairs are properly secured with safety belts or other equipment.
• Communicate patiently and informatively with passengers and clients.
• Report delays and incidents according to depot procedures.
• Ensure the vehicle remains secure during use.
• Utilize communication equipment effectively to ensure smooth service operations.

Skills, Knowledge and Expertise

• Understanding of disabilities and related needs.
• Patience and a calm attitude when delivering services.
• Ability to work both independently and as part of a team.
• Excellent verbal and written communication skills.
• Attention to detail for accurate record-keeping.

What’s on Offer

• Split-shift contracts covering AM and PM transport.
• Term-time only work with rolled-up holiday pay (12.07% of gross pay).
• No work required during school holidays, but overtime may be available.
• Monthly salary payments throughout the year.
• Access to Employee Assurance Programme.
• Automatic pension scheme enrollment after three months.

Additional Details

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Administrative
• Industry: Truck Transportation

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