At a Glance
- Tasks: Assist passengers and ensure their safety and comfort during bus journeys.
- Company: Join London Hire Community Services, dedicated to providing safe transport solutions.
- Benefits: Enjoy flexible hours, monthly pay, and pension enrolment after three months.
- Other info: Part-time role with no work during school holidays and potential for overtime.
- Why this job: Make a difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: No specific qualifications required; just a caring attitude and good communication skills.
Department: Passenger Assistant - Bus Operations
Location: Brixton
Compensation: £14.80 / hour
Description
Are you looking for a rewarding role focussed on helping others? Do you want to make a real difference? If so, we have the role for you!
London Hire Community Services provide accessible home‑to‑school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non‑patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level‑headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting at 15 hours per week, worked on a split‑shift basis covering AM and PM transport.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro‑rated – you will receive payment every month of the year (even in non‑working periods).
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (15 hours per week) in London employer: London Hire Community Services
London Hire Community Services is an exceptional employer that prioritises the safety and comfort of its passengers while fostering a supportive work environment for its staff. With flexible part-time hours, opportunities for overtime, and automatic pension enrolment, employees can enjoy a balanced work-life dynamic. The company values teamwork and individual initiative, making it an ideal place for those looking to grow in the transport sector while making a meaningful impact in their community.
Contact Details:
London Hire Community Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (15 hours per week) in London
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with disabilities. Understanding how to assist them effectively will not only boost your confidence but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a patient and informative manner. Role-playing scenarios with friends or family can help you feel more comfortable when interacting with passengers.
✨Tip Number 3
Get to know the local area and bus routes. Being knowledgeable about the locations you’ll be operating in will help you assist passengers better and show that you're proactive.
✨Tip Number 4
Network with current or former Passenger Assistants if possible. They can provide valuable insights into the role and share tips on how to excel in the position, which can give you an edge during the selection process.
We think you need these skills to ace Passenger Assistant (15 hours per week) in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Passenger Assistant. Familiarise yourself with the skills required, such as assisting passengers with disabilities and ensuring their safety and comfort.
Tailor Your CV:Highlight relevant experience in your CV that showcases your ability to work with people, especially those with disabilities. Include any previous roles where you demonstrated patience, communication skills, and attention to detail.
Craft a Strong Cover Letter:Write a cover letter that reflects your understanding of the role and your passion for helping others. Mention specific examples from your past experiences that align with the job requirements, such as teamwork and communication.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A well-presented application can make a great first impression.
How to prepare for a job interview at London Hire Community Services
✨Show Your Understanding of Disabilities
Make sure to demonstrate your knowledge and understanding of disabilities during the interview. This role requires a sound awareness of how to assist passengers with various needs, so be prepared to discuss any relevant experiences or training you have.
✨Emphasise Communication Skills
Since you'll be interacting with passengers regularly, highlight your excellent verbal and written communication skills. Share examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Teamwork and Initiative
This position requires both teamwork and the ability to work independently. Be ready to provide examples of how you've successfully collaborated with others, as well as instances where you've taken the initiative to solve problems on your own.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations on the job. Think about how you would ensure passenger safety and comfort, and be ready to explain your thought process and actions in those scenarios.
