At a Glance
- Tasks: Assist passengers with disabilities and ensure their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Competitive pay, paid leave, pension scheme, and flexible working hours.
- Other info: Term-time only role with opportunities for overtime and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 13 - 14 £ per hour.
Department: Passenger Assistant - Taxi Operations
Location: Lambeth
Compensation: £13.85 / hour
Description
Are you looking for a rewarding role focused on helping others? Do you want to make a real difference? If so, we have the role for you!
London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting a casual contract worked on a split-shift basis covering AM and PM transport.
- Term-time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
Passenger Assistant (15hours) in London employer: London Hire Community Services
London Hire Community Services is an exceptional employer dedicated to making a meaningful impact in the lives of others through accessible transport services. With a strong commitment to safety and employee well-being, we offer a supportive work culture that values teamwork and individual initiative, alongside competitive pay and generous leave entitlements. Our focus on employee growth and development, combined with the unique opportunity to work term-time only, makes this role particularly rewarding for those looking to contribute positively to their community.
Contact Details:
London Hire Community Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant (15hours) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the transport or care sectors. A personal recommendation can go a long way in landing that Passenger Assistant role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with passengers and clients regularly, it’s crucial to convey information clearly and patiently. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your passion for helping others! During interviews, share personal stories or experiences that highlight your commitment to assisting those with disabilities. This will demonstrate that you’re not just looking for a job, but genuinely want to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother and more efficient.
We think you need these skills to ace Passenger Assistant (15hours) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those who need extra support.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Passenger Assistant role.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Hire Community Services
✨Know Your Role
Make sure you understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key tasks, like assisting passengers with disabilities and ensuring their safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since communication is crucial in this role, prepare examples of how you've effectively communicated with others in the past. Think about times when you had to be patient or informative, especially with vulnerable individuals. This will demonstrate your ability to connect with passengers.
✨Highlight Your Teamwork Experience
This job requires working closely with drivers and other staff, so be ready to discuss your teamwork skills. Share specific instances where you collaborated successfully with others, showing that you can work well in a team environment while also being able to take initiative when needed.
✨Emphasise Attention to Detail
Attention to detail is key in ensuring passenger safety and comfort. Prepare to talk about how you've maintained accuracy in previous roles, whether it's completing records or ensuring equipment is used correctly. This will reassure the interviewer that you take your responsibilities seriously.
