At a Glance
- Tasks: Support passengers with disabilities, ensuring their safety and comfort during transport.
- Company: London Hire Community Services, dedicated to accessible transport solutions.
- Benefits: Earn £12.71/hour, enjoy term-time only contracts, and receive paid leave.
- Other info: Flexible hours with potential overtime and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of disabilities, strong communication skills, and teamwork ability.
The predicted salary is between 25000 - 27000 € per year.
Department: Passenger Assistant - Bus Operations
Location: Milton Keynes
Compensation: £12.71 / hour
Description
- Are you looking for a rewarding role focussed on helping others?
- Do you want to make a real difference?
If so, we have the role for you! London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.
We have built our service around principles and processes that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
- Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
- Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
- When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
- Ensure any wheelchairs are correctly located and secured using suitable equipment.
- Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Report late running and incidents in line with depot processes.
- Ensure the vehicle allocated is always secure whilst in use.
- Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities.
- Able to deliver the service with a patient and level-headed attitude.
- Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
- Excellent verbal and written communication.
- Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting a casual contract worked on a split-shift basis covering AM and PM transport.
- Term-time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks.
- There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
- Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
- Access to our Employee Assurance Programme.
- Automatic enrolment in our pension scheme after three months service.
Accessible Bus Passenger Support Specialist employer: London Hire Community Services
London Hire Community Services is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with disabilities. Our supportive work culture prioritises safety and well-being, offering flexible term-time contracts that allow for a healthy work-life balance, alongside opportunities for professional growth and development. Join us in Milton Keynes, where your contributions will be valued, and you can truly make a difference in your community.
Contact Detail:
London Hire Community Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Accessible Bus Passenger Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that perfect role.
✨Tip Number 2
Practice makes perfect! Before any interview, we should rehearse common questions and scenarios related to the role. This will help us feel more confident and ready to showcase our skills.
✨Tip Number 3
Show our passion! When we get the chance to speak with potential employers, let’s express why we care about helping others and making a difference. Genuine enthusiasm can really set us apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new opportunities that pop up, making it easier to find the right fit for us.
We think you need these skills to ace Accessible Bus Passenger Support Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those with disabilities.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, so show us your excellent verbal and written skills!
Highlight Relevant Experience:If you've got experience working with people who have disabilities or in a similar role, make sure to mention it! We love seeing how your background aligns with our mission of providing safe and comfortable transport services.
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you can complete records clearly and accurately. Apply through our website to get started!
How to prepare for a job interview at London Hire Community Services
✨Know Your Role
Make sure you understand the responsibilities of an Accessible Bus Passenger Support Specialist. Familiarise yourself with the key tasks, like assisting passengers with disabilities and ensuring their safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial for this position, practice how you would communicate with passengers. Think about how to convey information clearly and patiently, especially when dealing with individuals who may need extra support. You might even want to role-play some scenarios with a friend.
✨Demonstrate Your Understanding of Disabilities
Be prepared to discuss your knowledge of disabilities and how they impact individuals' mobility. This could involve sharing any relevant experiences or training you've had. Showing empathy and understanding will highlight your suitability for the role and your commitment to making a difference.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For example, you could ask about the training provided for new staff or how the team ensures passenger safety during transport.
