At a Glance
- Tasks: Lead operations to enhance the vibrancy and safety of London's iconic heritage areas.
- Company: Join London Heritage Quarter, a collaborative alliance enhancing historic locations.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to sustainability and community connections.
- Why this job: Make a real impact in a dynamic environment while shaping London's future.
- Qualifications: Experience in operations, stakeholder engagement, and project delivery required.
The predicted salary is between 50000 - 55000 £ per year.
London Heritage Quarter (LHQ) is a collaborative alliance of four Business Improvement Districts (BIDs) spanning Victoria, Victoria Westminster, Whitehall, and Northbank. Stretching from Belgravia to the Royal Courts of Justice, the Quarter is home to some of London’s most iconic landmarks, including Parliament Square and Trafalgar Square. This area includes the historic processional route through Central London and major transport hubs, serving as a dynamic centre for government, business, world‑class hospitality, and cultural institutions. Our mission is to enhance LHQ as a place to work, visit, and live. We deliver diverse and creative programmes that protect the environment, celebrate our unique heritage, and build strong community connections. Our work is guided by a 5‑year business plan and focuses on placemaking, sustainability, and operational excellence.
We are seeking a passionate and experienced Head of Operations to join our dedicated team. This is an exciting opportunity to play a vital role in shaping the future of the London Heritage Quarter and ensuring it remains a thriving and sustainable hub for businesses, residents, and visitors alike.
Roles and Responsibilities
- Represent LHQ across all front‑line services, while taking personal responsibility for resolving street‑based issues, problems and concerns within LHQ’s footprint.
- Oversee day to day operations by ensuring the effective delivery of operational projects and services that enhance the local area for businesses, employees, residents, and visitors, while aligning with LHQ’s strategic goals.
- Ensure business continuity planning, emergency response coordination, and stakeholder confidence in safety measures.
- Drive agreed initiatives.
- Work closely with levy payers, local authorities, and community partners to ensure services meet business needs.
- Enhance the vibrancy, safety, and cleanliness of our streets—playing a key role in creating a well‑managed, welcoming environment for all.
Requirements
- Experienced, ideally in a BID, local authority, or place management context.
- Proven track record in delivering projects, public realm improvements, and service contracts.
- Strong background in stakeholder engagement, working with levy payers, councils, and community partners.
- Demonstrable expertise in designing, implementing, and optimising workflows to ensure efficiency and productivity.
- Experienced in budgeting, cost control, and resource allocation to support profitability and sustainability.
- An excellent communicator with strong leadership, written, verbal, and presentation skills.
Why Join Us?
At LHQ, we are committed to creating a supportive, innovative, and inclusive work environment. You will be part of a collaborative team driving real improvements in London’s iconic heritage areas. We offer opportunities to grow professionally while making a visible impact in a unique and dynamic setting. We are proud to be an equal opportunities employer and welcome applications from all backgrounds. We value diversity and are committed to fostering a fair and inclusive workplace where everyone is respected and empowered to succeed. Along with our benefits we are offering a salary of £50,000 to £55,000 depending on your experience.
Apply Now
If you are passionate about operational excellence—and ready to make a meaningful difference in one of London’s most historic and high‑profile areas—we would love to hear from you. Please submit your application and take the next step in your career with LHQ.
Head of Operations employer: London Heritage Quarter
London Heritage Quarter is an exceptional employer that prioritises community engagement and social impact, offering a supportive work culture where interns can thrive. With a focus on employee wellbeing, the internship provides valuable hands-on experience in meaningful projects, alongside generous benefits such as a health cash plan, professional development opportunities, and paid volunteering days. Located in the vibrant heart of London, this role allows you to make a tangible difference while growing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to London Heritage Quarter. Attend local events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching LHQ and its projects. Show us you’re passionate about operational excellence and how you can contribute to enhancing the area. Tailor your responses to highlight your experience in stakeholder engagement and project delivery.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you on their radar and shows your commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at LHQ and making a difference in the community.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your background in operations, stakeholder engagement, and project delivery to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing the London Heritage Quarter and how your experience can contribute to our mission. Keep it engaging and personal!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your operational excellence and leadership skills. Numbers and results speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at London Heritage Quarter
✨Know Your Local Area
Familiarise yourself with the London Heritage Quarter and its key landmarks. Understanding the unique challenges and opportunities within this area will show your genuine interest in the role and help you connect your experience to their mission.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with various stakeholders in previous roles. Highlight your ability to build relationships with levy payers, local authorities, and community partners, as this is crucial for the Head of Operations position.
✨Demonstrate Operational Excellence
Be ready to discuss specific projects where you've improved operational efficiency or delivered successful public realm improvements. Use metrics or outcomes to illustrate your impact, as this aligns perfectly with LHQ's focus on operational excellence.
✨Communicate Your Vision
Articulate your vision for enhancing the vibrancy and safety of the London Heritage Quarter. Share innovative ideas that align with their strategic goals, showing that you're not just a fit for the role but also a forward-thinking leader.
