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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences every day.
- Company: Join a leading hotel brand known for its commitment to hospitality and sustainability.
- Benefits: Enjoy free meals, gym access, and great career growth opportunities.
- Why this job: Be part of a dynamic team that values service and sustainability.
- Qualifications: High school diploma and a year of customer service experience required.
- Other info: Full-time role with a focus on training and development.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel brand in the UK seeks a Duty Manager for its front office team. This full-time position involves overseeing daily operations, training staff, and ensuring top-notch service for guests.
Candidates should have at least a high school diploma and a year of experience in customer service.
The role offers comprehensive benefits including free meals, gym access, and opportunities for career growth within Marriott's network.
Join the team that values hospitality and sustainability at its core.
Front Office Duty Manager — Guest Experience Leader in London employer: London Heathrow Marriott
Contact Detail:
London Heathrow Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Duty Manager — Guest Experience Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel brand on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience in customer service aligns with their focus on guest experience. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Let’s make sure we look sharp and professional when we walk through those doors.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Front Office Duty Manager — Guest Experience Leader in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this will resonate with us at StudySmarter and the hotel brand.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in customer service and any leadership roles you've had, so we can see how you'd fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you won’t miss out on any important updates from us!
How to prepare for a job interview at London Heathrow Marriott
✨Know Your Guest Experience
Make sure you understand what exceptional guest experience means to the hotel brand. Research their values and how they prioritise hospitality and sustainability. Be ready to share examples from your past experiences where you went above and beyond for guests.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've trained or motivated staff in previous roles. Highlight any situations where you resolved conflicts or improved team performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common challenges in front office operations and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and in line with the hotel's brand image. This shows that you take the role seriously and understand the importance of presentation in the guest experience.
