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- Tasks: Oversee front office operations and deliver exceptional guest experiences.
- Company: Join the London Heathrow Marriott, a leading hotel brand.
- Benefits: Enjoy free meals, gym access, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make memorable moments for guests.
- Qualifications: Customer service experience and a passion for hospitality.
- Other info: Sustainability-focused workplace with excellent growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests.
Position: Full-time, 40 hours per week
- Free Meals on Duty: Enjoy complimentary meals while you work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Leisure Club/Gym Access: Free use of the hotel’s leisure club and gym facilities.
- Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB.
- Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio’s.
- Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
- Free Parking: Complimentary on-site parking for employees.
Job Responsibilities:
- Oversee daily front office operations, ensuring smooth and efficient service.
- Manage and train front office staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all front office areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
At London Heathrow Marriott, we are dedicated to sustainability and minimising our environmental impact. Our key initiatives include:
- Renewable Energy: The hotel uses windmills and solar panels on the roof to power external lighting, significantly reducing CO2 emissions.
- Rooftop Greenhouse: Fresh herbs and vegetables are grown in our rooftop greenhouse, ensuring low food mileage and providing fresh produce for our kitchen.
- Water Conservation: We have implemented water-saving bathroom fittings and an energy-efficient, low-water laundry system to conserve water.
- Food Waste Reduction: Our innovative 'Food Waste Lab' repurposes food production waste, supporting Marriott's goal to significantly reduce food waste.
- Sustainable Meetings: Our meeting spaces and packages are designed to embrace sustainability in all aspects of events.
About Marriott International: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Join us at London Heathrow Marriott and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott Hotels!
Duty Manager in London employer: London Heathrow Marriott
Contact Detail:
London Heathrow Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role at Marriott.
✨Tip Number 2
Prepare for the interview by researching Marriott's values and recent initiatives, especially around sustainability. Show us you’re not just passionate about hospitality but also aligned with our mission to create memorable experiences while being eco-friendly.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Duty Manager and how you'd handle them. We want to see that you can keep your cool and resolve issues efficiently, just like we do at the London Heathrow Marriott.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer, like free meals and gym access, right there.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how excited you are about joining our dynamic team and creating memorable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and front office operations. We love seeing how your skills align with the role of Duty Manager, so don’t hold back!
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate clearly and build positive relationships, so let your personality come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get you on the path to joining our fantastic team at London Heathrow Marriott.
How to prepare for a job interview at London Heathrow Marriott
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge, especially around customer service principles. Be ready to discuss how you would handle guest inquiries and complaints, as this is crucial for a Duty Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed or trained staff in the past. Highlight your ability to maintain high standards and support your team, as this will resonate well with the interviewers.
✨Familiarise Yourself with Marriott's Values
Research Marriott's commitment to sustainability and their employee benefits. Being able to discuss these topics shows that you're genuinely interested in the company and aligns with their culture.
✨Practice Common Interview Questions
Anticipate questions related to front office operations and guest experience. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
