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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences every day.
- Company: Join a leading hotel brand known for its commitment to hospitality and sustainability.
- Benefits: Enjoy free meals, gym access, and great career growth opportunities.
- Why this job: Be part of a dynamic team that values service and sustainability.
- Qualifications: High school diploma and at least one year of customer service experience.
- Other info: Full-time role with a focus on training and development.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel brand in the UK seeks a Duty Manager for its front office team. This full-time position involves overseeing daily operations, training staff, and ensuring top-notch service for guests.
Candidates should have at least a high school diploma and a year of experience in customer service.
The role offers comprehensive benefits including free meals, gym access, and opportunities for career growth within Marriott's network.
Join the team that values hospitality and sustainability at its core.
Front Office Duty Manager — Guest Experience Leader employer: London Heathrow Marriott
Contact Detail:
London Heathrow Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Duty Manager — Guest Experience Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel brand you're eyeing. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and team management. We all know that confidence is key, so role-play with a friend to nail your responses.
✨Tip Number 3
Showcase your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. This will help you stand out as a true Guest Experience Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Office Duty Manager — Guest Experience Leader
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and how you’ve gone the extra mile in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in customer service and any leadership roles you've had. We want to see how you can bring your unique skills to our front office team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our digital approach.
How to prepare for a job interview at London Heathrow Marriott
✨Know Your Guest Experience
Familiarise yourself with the hotel’s approach to guest experience. Be ready to discuss how you can enhance this experience and share examples from your past roles where you’ve gone above and beyond for guests.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare to talk about your leadership style and provide specific instances where you've successfully trained or motivated staff. Highlight any challenges you faced and how you overcame them.
✨Understand Daily Operations
Brush up on the daily operations of a front office team. Be prepared to discuss how you would handle common situations, such as managing guest complaints or coordinating with other departments to ensure smooth operations.
✨Emphasise Hospitality and Sustainability
Since the hotel values hospitality and sustainability, think about how you can contribute to these areas. Share your thoughts on sustainable practices in the hospitality industry and how you can implement them in your role.
