Senior User Researcher: Civic Licensing & Services

Senior User Researcher: Civic Licensing & Services

Full-Time 50000 - 65000 £ / year (est.) No working from home possible
London Gov

At a Glance

  • Tasks: Lead user research to shape the Mayor's licensing policy and improve services for Londoners.
  • Company: Join London Gov, a dynamic team dedicated to enhancing civic services.
  • Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
  • Other info: Be part of a collaborative team driving impactful change across London.
  • Why this job: Make a real difference in the community by delivering user-focused insights.
  • Qualifications: Strong background in user research and service design, preferably in agile environments.

The predicted salary is between 50000 - 65000 £ per year.

London Gov is seeking a Senior User Researcher to lead user research activities crucial for shaping the Mayor's licensing policy. You will work in a dynamic team environment, ensuring that services meet the needs of Londoners by delivering user-focused insights.

The ideal candidate will have a strong background in user research and service design, ideally within agile product development contexts. The role is pivotal in enhancing the delivery of licensing services across London.

Senior User Researcher: Civic Licensing & Services employer: London Gov

London Gov is an exceptional employer that prioritises user-centred design and innovation in public services. With a commitment to fostering a collaborative work culture, employees are encouraged to grow through continuous learning and development opportunities. Working in the heart of London, you will be part of a team dedicated to making a meaningful impact on the lives of Londoners, all while enjoying the unique advantages of a vibrant city environment.

London Gov

Contact Details:

London Gov Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior User Researcher: Civic Licensing & Services

Tip Number 1

Network like a pro! Reach out to folks in the civic tech space or user research community. Attend meetups or webinars, and don’t be shy about asking for informational chats – you never know who might have a lead on that perfect role!

Tip Number 2

Show off your skills! Create a portfolio that highlights your user research projects, especially those that align with civic services. Use real examples to demonstrate how your insights shaped policy or improved user experiences.

Tip Number 3

Prepare for interviews by diving deep into London Gov’s current licensing policies. Think about how your research can directly impact their services. Bring fresh ideas to the table – they’ll love your proactive approach!

Tip Number 4

Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with the right people. Plus, it shows you’re serious about joining our mission to enhance services for Londoners.

We think you need these skills to ace Senior User Researcher: Civic Licensing & Services

User Research
Service Design
Agile Methodologies
User-Centred Design
Data Analysis
Stakeholder Engagement
Qualitative Research

Some tips for your application 🫡

Show Your Passion for User Research:When writing your application, let your enthusiasm for user research shine through! Share specific examples of how your insights have shaped services in the past, especially in agile environments. We want to see your commitment to making a difference for Londoners.

Tailor Your Application:Make sure to customise your application to align with the job description. Highlight your experience in civic licensing and services, and how it relates to the Mayor's licensing policy. This shows us that you understand the role and are genuinely interested in contributing.

Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make your skills and experiences stand out. Remember, we’re looking for someone who can communicate effectively, just like you would in user research.

Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!

How to prepare for a job interview at London Gov

Know Your User Research Inside Out

Make sure you brush up on your user research methodologies and frameworks. Be ready to discuss how you've applied these in previous roles, especially in agile environments. Think of specific examples where your insights directly influenced service design.

Understand the Licensing Landscape

Familiarise yourself with the current licensing policies and services in London. This will not only show your interest in the role but also help you articulate how your research can enhance these services for Londoners.

Prepare for Scenario-Based Questions

Expect questions that ask how you would approach specific user research challenges. Prepare by thinking through potential scenarios related to civic licensing and how you would gather insights to inform policy decisions.

Showcase Your Team Collaboration Skills

Since you'll be working in a dynamic team environment, be ready to share examples of how you've successfully collaborated with cross-functional teams. Highlight your communication skills and how you ensure user-focused insights are shared effectively.