Training and Culture Change Manager in London

The Resources and Business Improvement directorate is responsible for People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. The Training and Culture Change Manager role sits within the Business Partner team in the Portfolio function. The Portfolio team is responsible for managing a range of internal and external projects and programmes. The Business Partner team focuses on strong stakeholder engagement and collaboration, with a key emphasis on driving culture change and supporting effective adoption across the organisation.

The Training and Culture Change Manager will work to embed a strong digital culture across the GLA by promoting digital best practice and supporting staff to develop their digital skills. The role will work closely with policy teams to help them understand the GLA’s digital strategy, roadmap and delivery plans, as well as the technology and tools available to support their work. The postholder will collaborate with Learning and Development colleagues to ensure the GLA makes the best possible use of new technology through the design and delivery of effective training courses and development opportunities. They will also work with Internal Communications colleagues to develop clear and engaging communications—including written content and interactive events such as show-and-tells—that help staff and Members get the most from the technology available to them.

What your day will look like:

• Work with Business Partners, User Researchers, Learning and Development and other colleagues to understand the GLA’s learning and training needs; match this to training curriculums either that you develop, or which are bought from external suppliers. This includes training in agile delivery and culture.
• Work with Learning and Development colleagues in the GLA and TfL and across the digital team to build training paths and plans for users on all hardware and software rolled out for use by GLA officers.
• Build a digital training catalogue that can be offered across the GLA so that people know what training is available; build relationships across the organisation so that people know to come to you with training needs.
• Develop a thorough understanding across the whole digital, data and technology service, ensuring that you can give the best guidance to service stakeholders at all levels.
• Work with internal comms to draft communications – including blogs, presentations and emails – that support the promotion of digital skills and demonstrate best practice.
• Organise regular digital show and tells that support learning and culture change objectives.
• Identify and review good practice in digital culture being adopted in similar organisations to the GLA, and engage with established and new contacts to build internal and external cross‑functional relationships, including with technology and digital suppliers that can support our culture change programme.
• Where necessary, support the communication and management of large‑scale technology issues – e.g. implementation of new systems, service disruptions etc.

Skills, knowledge and experience:

To be considered for the role you must meet the following essential criteria:

• Can demonstrate deep experience of developing and delivering training plans and programmes and understanding learning needs related to modern technology platforms and digital ways of working and culture.
• Can demonstrate deep experience delivering training (in‑person and remotely) to diverse groups, ensuring the training is accessible and inclusive and meets learner and organisational needs.
• Experience of building and maintaining communities of practice within a large organisation, using them to develop and embed best practices across the organisation, and building relationships with communities of practice across the wider digital public sector communities of practice.
• Proven experience of building positive and effective working relationships with a range of both internal and external stakeholders and working across a large complex organisation.
• Can demonstrate deep experience producing clear, accessible user guidance in a variety of formats (e.g. written, video, visual, for web), ensuring the content meets user needs and is improved/updated over time to keep up to date with changes in technology and best practice.
• Can demonstrate a good understanding of digital inclusion and how accessibility and inclusion can be promoted through digital ways of working.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework.

Equality, diversity and inclusion:

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.