Senior Content Designer in London

Corporate Resources and Business Improvement is responsible for the People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all shared services across the GLA Group.

The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user centric as possible.

We’re looking for an experienced Senior Content Designer to join our skilled and creative Content Design function in the User Centred Design team. You’ll be working to communicate the work of The Mayor of London, predominantly focusing on balancing organisational and business needs with user needs. This includes writing and editing content on our website, developing the ways we use the Product, feeding into Service Design and writing and supporting the creation of guidance for london.gov.uk and other digital products.

We use data and research to understand the problems Londoners face; inform the way we develop content and validate usability. We’re also creative - thinking about how different formats, types of content and useful online tools can best meet user needs and help communicate our messages.

As a Senior Content Designer, you’ll guide and advise policy teams in how best to present their information online, be it through well written and web-friendly text, visuals or applications. You’ll also work closely with Service Designers, Business Analysts, subject matter experts, Product Owners and Developers to ensure new functionality comes with clear wording and a simple journey.

Importantly, you’ll be a team player – working with our multidisciplinary and agile team who are committed to making sure that content is the best it can be and that staff across the organisation are upskilled and empowered. You’ll work with policy and programme teams from across the organisation – helping them write and create great content for their programmes, strategies and updates. And you’ll of course work closely with the rest of the User Centred Design team and Content Design function.

What your day will look like:

• Lead on content design programmes of work, ensuring high priority items get their required focus, and that teams across the building get the support they need to self‑serve effectively and consistently.
• Support the team with triaging incoming requests.
• Work alongside the other Senior Content Designer to support more junior Content Design colleagues.
• Working alongside Product colleagues to develop standardised templates for external‑facing content.

Skills, knowledge and experience:

To be considered for the role you must meet the following essential criteria:

• Comprehensive professional experience in writing and editing concise, engaging and plain English copy for digital content and products in keeping with SEO and usability best practice.
• Experience maintaining the structure, content and processes of high‑profile websites.
• A strong understanding of wireframing, prototyping and visual storytelling and its uses in digital.
• Experience of influencing senior stakeholders to gain programme or project buy‑in.
• Experience ensuring accessible communications, including compliance of Web Content Accessibility Guidelines (WCAG 2.2 AA).

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

How to apply:

If you would like to apply for the role you will need to submit the following:

• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
• Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section of the form, ensuring you address the skills, knowledge and experience in your Personal Statement.
• Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - )

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you have questions about the role:

If you wish to talk to someone about the role, the hiring manager Ruth Morris would be happy to speak to you.

Assessment process:

Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment.

Equality, diversity and inclusion:

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.