Project Support Officer in London

Strategy and Communications

Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities.

The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross‑organisational programmes, and ensuring we plan for and can respond to emerging events or emergencies in our city.

About the team

EURO 2028 sits within the GLA Major Sport Events Team.

About the role

Provide highly organised, proactive and forward‑looking project and administrative support to the GLA’s UEFA EURO 2028 Core Team across a range of areas including city operations, stakeholder management, fan festivals, social impact and volunteering.

Provide secretariat support to the GLA’s governance structure, working groups, project lead and senior managers where required.

Act as a central coordination point for corporate tasks, including internal project reporting, freedom of Information requests and correspondence to the Mayor and GLA officials.

• What your day will look like
• Support the EURO 2028 Core Team, including administration, events, meetings, stakeholder visits, effective project systems and tools and wider EURO team cohesion and organisation.
• Diary and administrative support to the Project Lead and Senior Managers.
• Track, monitor and manage project actions against targets, take ownership of project issues; undertake follow‑up or remedial actions when required.

Arrange meetings, including finding suitable dates, booking rooms and ordering catering or equipment.

Ensure all meetings are outcome‑focused, with high‑quality agendas and clear actions (owners and deadlines).

Circulate meeting documentation such as agendas, minutes and presentations and follow up on agreed actions to drive accountability as required.

• Liaise with stakeholders including London Boroughs, London Sport, UEFA and The FA and other key partners and maintain excellent working relationships.
• Co‑ordinate, manage and plan consultation and stakeholder events, and communications activities.
• Support the EURO 2028 Business Manager with procurement and financial processes to ensure payments are made in a timely manner.

Skills, knowledge and experience

• To be considered for the role you must meet the following essential criteria:
• Demonstrable experience of supporting project delivery.
• Strong communication skills and experience of working to demanding deadlines and with a range of stakeholders.
• Experience of using Microsoft Office including Word, Outlook, Power Point and Excel.
• Experience of tracking actions, risks and dependencies across projects, using structured systems or tools.
• Exceptional attention to detail and experience of proactively managing multiple priorities within a busy environment.
• An understanding of operating in a politically sensitive environment and handling communications in this environment.
• Building & Managing Relationships

…is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

• Actively engages partners and encourages others to build relationships that support GLA objectives.
• Understands and recognises the contributions that staff at all levels make to delivering priorities.
• Proactively manages partner relationships, preventing or resolving any conflict.
• Adapts style to work effectively with partners, building consensus, trust and respect.
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnership.
• Communicating and Influencing

…is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.

• Encourages and supports teams in engaging in transparent and inclusive communication.
• Influences others and gains buy‑in using compelling, well‑thought‑through arguments.
• Negotiates effectively to deliver GLA priorities.
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement.
• Advocates positively for the GLA both within and outside the organisation.
• Planning & Organising

…is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

• Prioritises work in line with key team or project deliverables.
• Makes contingency plans to account for changing work priorities, deadlines and milestones.
• Identifies and consults with sponsors or stakeholders in planning work.
• Pays close attention to details, ensuring team’s work is delivered to a high standard.
• Negotiates realistic timescales for work delivery, ensuring team deliverables can be met.
• Responding to Pressure and Change

…is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

• Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure.
• Anticipates and adapts flexibly to changing requirements.
• Uses challenges as an opportunity to learn and improve.
• Participates fully and encourages others to engage in change initiatives.
• Manages team’s well‑being, supporting them to cope with pressure and change.

GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

Benefits

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments.

We also offer an attractive range of benefits including 30 days’ annual leave, interest‑free season ticket loan, interest‑free bicycle loan and a career average pension scheme.

Egalitarian and Inclusion Statement

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.

This role is open to job share and we welcome applications from candidates who are seeking part‑time work.

As a Disability Confident Employer, candidates who wish to be considered under this scheme and meet the essential criteria will be automatically invited to interview.

Adjustments will be provided by the recruiting team throughout the process.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role.

Confirmation of Sponsorship

This role DOES NOT meet the criteria for sponsorship for external candidates.

It may meet the criteria for sponsorship for some internal candidates, in limited circumstances.

Please contact the hiring manager if you wish to discuss this further.

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