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For Companies At a Glance
- Tasks: Engage with the public, addressing queries and concerns related to City Hall.
- Company: Join the Greater London Authority, dedicated to serving the community and enhancing city life.
- Benefits: Enjoy flexible working hours and the chance to make a real impact in your community.
- Why this job: Be part of a team that values safety, wellbeing, and public engagement in shaping London’s future.
- Qualifications: No specific qualifications required; just a passion for helping others and effective communication skills.
- Other info: Opportunities for personal growth and involvement in meaningful discussions through Talk London.
The predicted salary is between 36000 - 60000 £ per year.
Both the Mayor and the Greater London Authority team are committed to responding to your query as quickly as possible. We aim to respond to all correspondence within twenty working days of receipt. Where correspondence is of an operational nature and is related to Transport for London (TfL) or the Mayor’s Office for Policing and Crime (MOPAC), we refer these on to be answered by TfL or MOPAC.
Your safety and wellbeing are important to us. If you contact us about something that reveals an immediate threat to life, we will follow our safeguarding process to keep you or others safe. This may include signposting to external agencies or reporting to the police in extreme cases.
Have your say on Talk London
Talk London is City Hall’s online community. Sign up to have your say on important issues, engage in discussions, and help shape City Hall’s plans and policies.
Popular topics
If your query is related to any of the following topics, please follow the links below to find the latest information:
If you have any general complaints or comments about the GLA, visit the complaints page.
If you have a query that is not covered by one of the topics above, please contact us via our online form and we will get back to you as quickly as we can.
City Hall
Kamal Chunchie Way
London
E16 1ZE
Telephone number
020 7983 4000
You can call us from 10am to 4pm, Monday to Friday. We are closed on bank and public holidays for England.
We are committed to providing accessible services for everyone. It would be helpful if you could tell us more about your disability. This will allow us to better understand your situation and meet your needs. The Public Liaison Unit will try to make any reasonable adjustments that you may need to support your request.
Useful services that may be of help
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Freedom of Information requests
If you are considering contacting us to submit an FOI request, we would urge you to consider carefully whether the request is essential at this time.
The Greater London Authority takes its commitments to openness and transparency very seriously and we will continue to work to meet our statutory obligations. However, please bear in mind that answering FOI requests will require the use of limited resources, and the attention of staff who could be supporting other essential activity.
For more details on how we manage your correspondence, including response time, privacy information, discrimination and equality, please check our City Hall Service Standards.
Please note that we may not reply to correspondence we consider:
- is addressed to another party and where the Mayor has been copied-in for information only
- contains comments that do not require a response e.g., an opinion or a reaction or point of view which does not ask a specific question
- to be vexatious or contains abusive or discriminatory language (see our vexatious policy)
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Contact City Hall or the Mayor employer: London Gov
Contact Detail:
London Gov Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact City Hall or the Mayor
✨Tip Number 1
Familiarise yourself with the key issues and topics that City Hall is currently addressing. This will help you engage in meaningful conversations and demonstrate your understanding of their priorities during any discussions.
✨Tip Number 2
Make sure to utilise the Talk London platform to voice your opinions and participate in discussions. This not only shows your interest in local governance but also helps you connect with others who share similar concerns.
✨Tip Number 3
Network with current or former employees of the Greater London Authority. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Stay updated on recent news and developments related to the Mayor's Office and Transport for London. Being informed about current events will allow you to speak confidently about relevant topics during your interactions.
We think you need these skills to ace Contact City Hall or the Mayor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the role at City Hall. Familiarise yourself with their commitment to responding to queries and the importance of public safety.
Tailor Your Application: When writing your application, tailor your CV and cover letter to highlight relevant experience or skills that align with the values and mission of the Greater London Authority. Mention any previous experience in public service or community engagement.
Be Clear and Concise: Ensure your application is clear and concise. Use straightforward language and avoid jargon. This will help convey your message effectively, especially since the role involves communication with the public.
Highlight Accessibility Awareness: If applicable, mention your understanding of accessibility issues and how you can contribute to making services more inclusive. This aligns with City Hall's commitment to providing accessible services for everyone.
How to prepare for a job interview at London Gov
✨Understand the Role
Make sure you have a clear understanding of the responsibilities associated with contacting City Hall or the Mayor. Familiarise yourself with the key topics they handle, such as transport issues and public safety, to demonstrate your knowledge during the interview.
✨Prepare Relevant Questions
Think of insightful questions to ask about the role and the organisation. This shows your genuine interest and helps you understand how you can contribute effectively to their mission of serving the public.
✨Showcase Communication Skills
Since the role involves responding to queries, highlight your communication skills. Be ready to discuss examples of how you've effectively handled inquiries or complaints in the past, showcasing your ability to remain calm and professional.
✨Familiarise Yourself with Safeguarding Procedures
Understanding the safeguarding processes is crucial, especially if the role involves dealing with sensitive situations. Be prepared to discuss how you would approach safeguarding concerns and ensure the wellbeing of individuals contacting City Hall.
