Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate ground services for safe and timely aircraft departures while ensuring excellent customer service.
- Company: Join Gatwick Ground Services, a proud British Airways subsidiary with a focus on top-notch service.
- Benefits: Competitive salary, overtime pay, and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a fast-paced team at a major airport, making travel experiences memorable.
- Qualifications: Experience in aviation or ground handling, strong communication skills, and a team-oriented mindset.
- Other info: Exciting role with potential for professional development and a vibrant workplace culture.
The predicted salary is between 30000 - 35000 £ per year.
Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we deliver impeccable customer service and comprehensive training. We are proud to provide the highest standard of ground handling to British Airways and our other airline partners.
Gatwick Ground Services was established in 2016 to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option. Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines, providing a complete ground handling solution.
It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.
The purpose of this role is to coordinate all ground services, in order to ensure the punctual and safe departure of customer aircraft, including the embarkation/disembarkation of passengers, whilst observing and ensuring that all GGS’ operating procedures and Health and Safety regulations are adhered to. Health and safety policies, customer service awareness and operational excellence will also play a key part in this role.
To be responsible for, lead and assist in all the activities at the embarking/disembarking gate:
- Complete the Loading Instruction/Report and Loadsheet, ensuring the correct data obtained from the customer airline is used.
- Ensure all passengers checked in are accounted for and all deadload is loaded as per Loading Instruction.
- Act as the Authorising Agent in relation to AAA procedures and ensure additional security checks have been completed.
- Monitor, co-ordinate and record the timing of all activities during the turnaround of the aircraft.
- Position the airbridge (jetway) in a safe manner as per the operating instructions.
- Deliver professional, customer-focused front of house service in a timely and courteous manner.
- Work in a safe and effective manner, implementing appropriate emergency procedures as required.
- Forge professional and effective working relationships with own team, other GGS departments, supervisors, airline representatives, crew and their customers.
- Consistently demonstrate a high standard of appearance and timekeeping.
- Complete any related tasks allocated by the Airside Officer or OCC Duty Manager.
What You’ll Bring To Gatwick Ground Services:
- Good communication and influencing skills, both verbal and written.
- Ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines.
- Ability to clearly and accurately interpret and communicate relevant and complex information.
- Ability to establish credibility quickly by building effective working relationships.
- Resilient and tenacious; able to pursue goals in the face of obstacles.
- Strong team approach.
- Pragmatic and solution-focused with good problem-solving abilities.
Your Experience:
- Proven experience gained in either Aviation, Ground Handling or similar industry.
- Good working knowledge of Aviation Operations.
- Ideally 3 years aviation experience.
- Excellent written and spoken English.
- Educated to A-level or local equivalent.
- Must be able to obtain and retain a full airside pass including a satisfactory criminal record check.
- Ability to work under pressure and use own initiative.
- Full UK manual clean driving license and be able to pass the airside driving test.
What We Offer:
Salary £30,427.60 (£15.60ph) increasing to £34,587.26 (£17.74ph) following the successful completion of 6 months probation, plus £2,405.40 additional annual shift pay. Overtime paid at time and a half during the week, and double time at weekends.
Gate Co-Ordinator - Fixed Term employer: London Gatwick
Contact Detail:
London Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gate Co-Ordinator - Fixed Term
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gatwick Ground Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of GGS. Familiarise yourself with their operations, values, and recent news. This shows you're genuinely interested and ready to jump in!
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Gate Co-Ordinator - Fixed Term
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Gate Co-Ordinator role. Highlight your relevant experience in aviation or ground handling, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since good communication is key in this role, use clear and concise language in your application. We want to see how you can convey complex information effectively, so don’t hold back!
Be Professional and Personable: Remember, we’re all about exceptional customer service. Let your personality shine through in your application while maintaining a professional tone. Show us that you can be both friendly and efficient!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Gatwick Ground Services team!
How to prepare for a job interview at London Gatwick
✨Know Your Stuff
Make sure you understand the role of a Gate Co-Ordinator inside out. Familiarise yourself with the key responsibilities, such as managing passenger embarkation and disembarkation, and ensure you can discuss how your experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to communicate effectively and handle challenging situations.
✨Demonstrate Safety Awareness
Health and safety are paramount in this role. Be prepared to discuss how you’ve adhered to safety regulations in previous jobs. You might even want to brush up on relevant health and safety policies to show you’re proactive and knowledgeable.
✨Be a Team Player
This position requires strong teamwork skills. Think of examples that showcase your ability to work collaboratively with others, especially in high-pressure environments. Emphasise your communication skills and how you build effective working relationships.