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- Tasks: Lead the delivery and improvement of digital technologies at Gatwick.
- Company: Join a vibrant team at London Gatwick, a hub of travel energy.
- Benefits: Enjoy a competitive salary, bonus, flexible working, and career progression.
- Why this job: Be part of an innovative environment that values your growth and ideas.
- Qualifications: Degree in Technology or related field; experience in aviation tech preferred.
- Other info: Hybrid work model with three days in the office and two remote.
The predicted salary is between 35000 - 60000 £ per year.
Great journeys happen at London Gatwick. From £43,104, £1,000 flex allowance, up to 15% bonus + benefits.
This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.
What is the role?
Responsible for the service delivery and improvement of operational and non-operational business facing digital technologies, executing agreed strategies and ensuring robust service delivery mechanisms. Responsible for the continuous improvement of Gatwick's Products and Platforms, utilising agile and product management methodologies, enabling the delivery of roadmaps underpinned by effective support services.
What will you do?
- Technical authority and responsible for an agreed portfolio of applications including Check-in and bag-drop.
- Responsible for service ownership, problem management, change approval, DR plans, and acceptance of new and modified services into live operation.
- Responsible for ensuring suppliers meet SLAs and ensuring contracts are fit for purpose in line with business needs.
- Responsible for capturing and documenting requirements with stakeholders for technical solutions.
- Maintains and develops relationships with Senior stakeholders, suppliers and super-user groups for technology and road mapping opportunities.
- Leads internal & external stakeholders to identify opportunities and continuously enhance capabilities.
- Contribute to new technology solutions and business process improvement actions.
- Aids internal and external customers in resolving complex technical issues relating to portfolio area.
Do you have what we're looking for?
- Degree level Technology related qualification (e.g. Computer Science) - Beneficial.
- IC Agile qualification or equivalent.
- Experience of passenger check-in technologies & systems, Configuration Management Databases (CMDB's) and engineering systems.
- Experience of working with 3rd party suppliers and service providers.
- Experience of the aviation industry.
- Experience of requirements capture, requirements management, testing and service transition.
- Awareness of service management and how this operates in a Gatwick or similar context.
- Working within an IT team in complex, medium or large organisation.
- Problem-solving skills and the ability to research solutions.
- Excellent verbal and written skills, able to translate and deliver technical information to a non-technical audience.
- Knowledge of business analysis, requirements management, testing and service transition.
- Knowledge of ITIL V3/V4.
- Knowledge of IT Market and Trends.
- Expertise in a range of technologies in a portfolio of applications.
What's in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does... well... take off.
Click apply to begin your journey, your way with London Gatwick. Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Products & Platforms Systems Lead - Engineering employer: London Gatwick Airport
Contact Detail:
London Gatwick Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Products & Platforms Systems Lead - Engineering
✨Tip Number 1
Familiarise yourself with the latest trends in passenger check-in technologies and systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the aviation industry.
✨Tip Number 2
Network with professionals in the aviation and technology sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position at Gatwick.
✨Tip Number 3
Brush up on your agile and product management methodologies. Being able to discuss how you've applied these in past roles will set you apart and show that you're ready to contribute to continuous improvement efforts.
✨Tip Number 4
Prepare to discuss your experience with service management and how it relates to the specific context of Gatwick. Having concrete examples ready will help you articulate your understanding of the role's requirements effectively.
We think you need these skills to ace Products & Platforms Systems Lead - Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technology and systems management, particularly in the aviation industry. Emphasise your skills in service delivery, problem management, and stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, such as your familiarity with passenger check-in technologies and agile methodologies.
Highlight Technical Skills: In your application, clearly outline your technical qualifications, including any relevant certifications like IC Agile or ITIL V3/V4. Discuss your experience with Configuration Management Databases and your ability to translate technical information for non-technical audiences.
Showcase Problem-Solving Abilities: Provide examples of how you've successfully resolved complex technical issues in previous roles. This will demonstrate your problem-solving skills and your capability to enhance operational efficiencies.
How to prepare for a job interview at London Gatwick Airport
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Products & Platforms Systems Lead role. Familiarise yourself with the key technologies mentioned in the job description, such as passenger check-in systems and Configuration Management Databases (CMDBs). This will help you demonstrate your knowledge and relevance during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your problem-solving skills and your ability to research solutions, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since the role involves maintaining relationships with senior stakeholders and suppliers, be ready to talk about your experience in stakeholder management. Share examples of how you've successfully collaborated with different teams or external partners to achieve common goals.
✨Demonstrate Agile Methodologies Knowledge
As the role requires utilising agile and product management methodologies, be prepared to discuss your experience with these frameworks. If you have an IC Agile qualification or similar, mention it and provide examples of how you've applied agile principles in previous projects.
