People Operations Generalist

London Film Academy (LFA) is renowned worldwide for its excellence in film education. We are immensely proud to see our graduates thrive and build distinguished careers in both TV and film across the globe. We are seeking an experienced People Operations Generalist to serve as the standalone HR point of contact for all LFA employees and tutors. This role will oversee the full employee lifecycle, from recruitment and onboarding, through performance management to off‑boarding, while ensuring HR compliance and fostering a positive, high‑performing workplace culture. The purpose of this role is to be responsible for all HR‑related activities at London Film Academy. The People Operations Generalist is responsible for introducing and implementing current and future HR policies and procedures. This role is an important ambassador for the LFA, both internally and externally. The post holder will support the Head of Operations in the development of the People Strategy at LFA.

Key Accountabilities

• Full lifecycle of staff and tutors (recruitment, onboarding, employee development, reviews, and off‑boarding coordination)
• Staff engagement and Employee Relations (ER)
• HR‑related data capture and processing
• HR best practice and compliance

Recruiting and administration of ATS, working closely with other departments and teams to oversee the recruitment of all employees, including the drafting of job descriptions, preparing advertisements, shortlisting candidates, interviewing and interview coordination. Prepare and issue employment contracts and the Staff Handbook. Onboard and collaborate with all other departments to oversee the induction and onboarding process of all new employees – from their pre‑induction to the key milestones, i.e. first day, check‑ins throughout the first 6 months. Coordinating and facilitating the active use of the Performance Managing software (Teamflect) for all objectives setting, business as usual (BAU) and values‑based reviews. Planning and scheduling staff training by dovetailing with the Talent Development processes. Supporting and processing personal development for employees. Providing company‑wide benchmarking salary data for annual pay reviews and presenting it to the Senior Managers. Supporting the administration of the annual pay review process. Oversee the off‑boarding of an employee in the event of leaving LFA. Oversee tutor lifecycle, taking into account their freelance status.

Staff Engagement and Employee Relations (ER)

• Following the policies and procedures in the Staff Handbook, proactively oversee the fair handling of ER issues
• Working closely with line managers, assisting in understanding and implementing policies and procedures
• Arranging LFA social events, celebrations and milestones
• Leading internal HR communications
• Managing the LFA HR inbox
• Monitors the Complaints, Appeals and Safeguarding inbox
• Management of the team engagement platform (LFA Staff Hub)

HR‑related data capture and processing

• Administration of Application Tracking System (ATS)
• Reporting payroll and ensuring all new and existing employees have the correct pay and benefits
• Ensuring all confidential HR‑related documentation is securely and accurately filed on SharePoint and BrightHR (HRIS)
• Overseeing the accuracy of BrightHR data and information
• Managing and overseeing the accurate recording of absence, holiday requests, sick leave and all other forms of absence

HR Best Practice and Compliance

• Reviewing and recommending benefits to Senior Managers and Joint Principals
• Monitors diversity, checking references and other necessary background checks (including DBS) during recruitment
• Oversee the accuracy of the Staff Handbook, including updating policies and processes in line with changes to employment law legislation
• Communicating Staff Handbook updates on the shared platform
• Cross‑referencing with the Finance Manager for the HR budget, expenses and payroll
• Conducting HR and people processes audits

Essential Skills

• Relevant HR generalist experience
• CIPD Level 5 qualified or equivalent experience
• Used to working in a busy and constantly changing environment
• Experience in coordinating employee journey
• Attention to detail
• Strong managing‑up skills
• Excellent written and spoken communication skills
• Experience in managing HRIS and ATS
• Experience in customer service

Desirable

• Experience in L&D
• Experience in ER matters like grievances or disciplinaries
• Experience in coordinating payroll
• Experience in Higher Education

As part of your application, please include a brief cover letter. In this letter, we would appreciate hearing why you believe you are a great fit for this position, highlighting the essential skills and experience mentioned above with specific examples. Please note that the successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding. Employment will be subject to a satisfactory outcome of this process.

Benefits

• 25 days of annual leave per annum (pro rata), increasing by one additional day after each year, up to a maximum of 30 days + bank holidays
• Pension scheme with a 5% employer contribution
• Continuing professional development days (CPD)
• Private Health Insurance
• Employee Assistance Programme (EAP)
• Use of on‑site cinema for private screenings
• Cinema membership
• Cycle to work and Tech & Home schemes

Role Details

• Hours of work: full‑time, 37.5 hours per week, Monday to Friday
• Hybrid style of working, with at least 3 days a week on site at 52a Walham Grove, London SW6 1QR
• Salary: £35k‑£45k per annum
• Application deadline: 6th March 2026
• Initial phone call: Week of 9 March 2026
• In‑person/Online interview: Weeks of 16 and 23 March 2026
• Start date: As soon as possible

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that we are unable to offer visa sponsorship for this role. All candidates must be able to provide proof of right to work in the UK. We value diversity and welcome applications from members of underrepresented groups.