At a Glance
- Tasks: Lead front-of-house operations and support the reception team in delivering exceptional patient care.
- Company: Join JD Healthcare, a top UK fertility provider with a focus on compassionate care.
- Benefits: Enjoy 32 days leave, life assurance, pension plan, and wellness programmes.
- Other info: Dynamic work environment with ongoing learning and development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 1 year of experience in reception or customer service, with strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
About Us
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world‑class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
About The Role
As Senior Receptionist at JD Healthcare, you will take a lead role in front‑of‑house operations — combining hands‑on reception duties with supervisory responsibility for the reception team. Based across our Harley Street and London Bridge sites, you will be a visible, trusted presence for patients, visitors and colleagues alike — upholding service standards, resolving escalations and working closely with management to drive continuous improvement. This is a role for someone who leads naturally, takes pride in delivering an exceptional patient experience and is ready to take on greater responsibility. If that sounds like you, we would love to hear from you.
What You Will Do
- Take a lead role in overseeing front‑of‑house day‑to‑day operations, ensuring consistently high standards of service delivery across the clinic.
- Lead, motivate and support the reception team on a daily basis, providing clear direction, on‑the‑job guidance and constructive feedback.
- Act as the first point of escalation for reception‑related issues, ensuring timely and effective resolution and escalating concerns to management where required.
- Manage complex patient queries, bookings and front‑of‑house processes with accuracy and efficiency, including appointment scheduling, patient registration and financial administration.
- Process patient payments accurately and ensure correct completion of end‑of‑day financial reporting and records.
- Maintain a clean, organised and fully stocked reception and waiting area, overseeing stock control and ensuring timely ordering of clinic supplies.
- Liaise with IT, maintenance and external partners to resolve operational issues and maintain clinic functionality.
- Support the coordination of clinic events such as open days, contributing to continuous improvement and an exceptional patient experience.
What We Are Looking For
Essential
- 1 years experience in a receptionist, front‑of‑house or customer service role — healthcare or private sector preferred.
- Excellent interpersonal and communication skills with a warm, professional and patient‑centred approach.
- Proven ability to lead, motivate and support a reception or front‑of‑house team.
- Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR).
- Strong organisational skills with the ability to manage multiple priorities simultaneously, maintaining accuracy under pressure.
Desirable
- Experience handling appointments, bookings and patient or customer enquiries.
- Familiarity with payment processing and basic financial administration.
- Exposure to healthcare, private clinics or similar environments.
- Strong IT literacy with experience using booking systems, databases or CRM platforms.
What We Offer
- 32 days annual leave including bank holidays.
- Life assurance.
- Pension plan.
- Workplace Nursery Scheme.
- MyGym discounts.
- Staff treatment discounts.
- EV Car Scheme and Cycle2Work.
- Perkbox benefits platform.
- Health and wellness programmes.
- Ongoing learning and development opportunities.
Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
Senior Receptionist employer: London Egg Bank
London Egg Bank is an exceptional employer that prioritises a supportive and empathetic work culture, making it an ideal place for those passionate about patient care in the fertility sector. With a strong focus on employee development and a range of benefits, including flexible working arrangements, staff are encouraged to grow professionally while making a meaningful impact on patients' lives. Located in the heart of London, employees enjoy access to vibrant city life alongside a fulfilling career dedicated to helping families achieve their dreams.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
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We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Egg Bank.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Egg Bank. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Egg Bank
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Egg Bank’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
