At a Glance
- Tasks: Manage donor egg sales and allocations, ensuring a smooth process for patients and clinics.
- Company: Join JD Healthcare Group, a leading provider in fertility and reproductive healthcare.
- Benefits: Enjoy 32 days annual leave, life assurance, and health programmes.
- Other info: Opportunities for ongoing learning and development in a supportive team.
- Why this job: Make a real difference in people's lives while working in a compassionate environment.
- Qualifications: Strong customer service skills and excellent organisational abilities required.
The predicted salary is between 27000 - 33000 £ per year.
About Us
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
About The Role
As Sales and Allocations Officer at London Egg Bank, you will play a central role in managing the end-to-end process of donor egg sales and allocations — from processing orders and matching donors to recipients, through to coordinating the transportation of eggs to external clinics. Working closely with internal clinical, nursing and embryology teams, as well as external fertility centres, you will be the key point of contact for both patients and partner clinics — providing an outstanding experience throughout what is often one of the most significant journeys of their lives. This role demands exceptional attention to detail, strong time management, a genuine passion for patient care and the drive to work towards individual and team targets. If you are a highly organised, compassionate and commercially minded individual, we would love to hear from you.
What You Will Do
- Manage all donor egg orders for both fresh and frozen eggs, ensuring responses are provided within one working day and all orders comply with relevant SOPs and terms and conditions.
- Take responsibility for the allocation of donor eggs to recipients and the management of available stock, keeping all records of donor and patient matching accurate and up to date.
- Witness donor profiles before publication to the LEB website and work towards team targets for weekly uploads, ensuring all required paperwork is in place.
- Coordinate the transportation of frozen donor eggs from LEB to partner fertility centres, working closely with external clinics and courier services.
- Manage family slots, live birth counts and donor outcome requests in collaboration with embryology and nursing teams.
- Handle sales enquiries and customer service communications via telephone, email and live chat — promptly, professionally and with genuine care.
- Assist patients with donor egg selection, provide accurate pricing and success rate information and actively support patient conversion and retention targets.
- Maintain accurate records across systems.
- Work collaboratively with clinical, nursing, medical and marketing teams to recruit patients across the JD Healthcare Group.
- Participate in recruitment events, seminars and webinars as required, and contribute ideas to improve the patient journey and service delivery.
What We Are Looking For
Essential
- Strong customer service skills with a warm, empathetic and patient-centred approach.
- Excellent organisational and time management skills with the ability to manage multiple priorities accurately and efficiently.
- Good understanding of confidentiality requirements and the sensitivity required when handling patient and donor information.
- Computer literate in Microsoft Office (Word, Excel, Outlook).
- Proactive, detail-oriented and comfortable working towards individual and team targets.
Desirable
- Knowledge of HFEA legislation and the Human Fertilisation and Embryology Authority Act and Code of Practice.
- Awareness of social media tools for patient recruitment.
- Experience using Salesforce or similar CRM platforms.
- Basic Life Support (BLS) certification.
What We Offer
- 32 days annual leave including bank holidays.
- Life assurance.
- Pension plan.
- Workplace Nursery Scheme.
- MyGym discounts.
- Staff treatment discounts.
- EV Car Scheme and Cycle2Work.
- Perkbox benefits platform.
- Health and wellness programmes.
- Ongoing learning and development opportunities.
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
Sales and Allocations Officer employer: London Egg Bank
London Egg Bank is an exceptional employer that prioritises a supportive and empathetic work culture, making it an ideal place for those passionate about patient care in the fertility sector. With a strong focus on employee development and a range of benefits, including flexible working arrangements, staff are encouraged to grow professionally while making a meaningful impact on patients' lives. Located in the heart of London, employees enjoy access to vibrant city life alongside a fulfilling career dedicated to helping families achieve their dreams.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Allocations Officer
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We think you need these skills to ace Sales and Allocations Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Egg Bank.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at London Egg Bank.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to London Egg Bank. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Egg Bank. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Egg Bank
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Egg Bank’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
