At a Glance
- Tasks: Own the patient onboarding journey, guiding individuals through the donor egg process.
- Company: Join JD Healthcare Group, a leading provider in fertility and reproductive healthcare.
- Benefits: Enjoy a monthly performance bonus, 32 days annual leave, and wellness programmes.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for outstanding patient experiences.
The predicted salary is between 30000 - 40000 £ per year.
About JD Healthcare Group
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, Kind IVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom.
Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world‑class clinical expertise with genuine human care.
Everything we do is driven by a shared purpose: helping people build the families they dream of.
About the Role
Every year, thousands of individuals and couples who could benefit from donor egg treatment are unable to access it — not because the treatment isn’t available, but because the pathway isn’t clear enough.
As Patient Onboarding Officer at London Egg Bank, you will change that.
This is a commercially‑minded, patient‑centred role where you will take full ownership of the patient onboarding journey — attracting, engaging and retaining prospective egg recipients and ensuring as many as possible are supported into treatment.
You will be the first human connection many patients have with LEB, and the quality of that connection matters enormously.
If you are ambitious, empathetic and thrive in a target‑driven environment, this is an outstanding opportunity to make a real difference.
What You Will Do
- Take full ownership of the patient onboarding process — managing enquiries, building relationships and guiding prospective egg recipients from first contact through to treatment commencement.
- Respond to patient database enquiries promptly and professionally via telephone, video call, face‑to‑face and written communication.
- Interview and educate prospective patients about the donor egg process, ensuring they feel informed, supported and confident in their decision to proceed.
- Manage the donor matching process, working collaboratively with clinical and embryology teams to ensure a smooth and well‑coordinated patient experience.
- Work effectively with clinical departments to ensure patient care is delivered in line with HFEA guidelines and LEB protocols.
- Track and report on patient conversion activity, working to agreed monthly targets and contributing to the continued growth of the LEB patient base.
- Identify opportunities to improve the patient onboarding experience, contributing ideas and feedback to support service development.
- Represent London Egg Bank with professionalism, warmth and expertise at all times — in every patient interaction.
- What We Are Looking For
Essential
- Excellent interpersonal and communication skills — warm, empathetic and confident across telephone, video and face‑to‑face channels.
- Self‑motivated, target‑driven and commercially minded with a genuine passion for delivering an outstanding patient or customer experience.
- Strong organisational skills with the ability to manage multiple patient enquiries simultaneously, maintaining accuracy and responsiveness under pressure.
- Comfortable working in a fast‑paced, goal‑oriented environment with a positive, can‑do attitude.
- Mature, professional approach with the resilience to thrive in a challenging but deeply rewarding role.
Desirable
- Background in recruitment, sales, healthcare coordination or a patient/customer‑facing role.
- Experience working in a fertility, private healthcare or clinical setting.
- Familiarity with HFEA guidelines and donor egg treatment pathways.
- Proficiency in an additional language — particularly useful given the diverse LEB patient population.
What We Offer
- Monthly performance bonus: £300 — £500 depending on target level reached.
- 32 days annual leave including bank holidays.
- Life assurance.
- Pension plan.
- Workplace Nursery Scheme.
- My Gym discounts.
- Staff treatment discounts.
- EV Car Scheme and Cycle2Work.
- Perkbox benefits platform.
- Health and wellness programmes.
- Ongoing learning and development opportunities.
- Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
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Patient Engagement Officer employer: London Egg Bank
JD Healthcare Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. As a Patient Engagement Officer at London Egg Bank, you will not only play a pivotal role in guiding patients through their fertility journeys but also benefit from a range of perks including a monthly performance bonus, generous annual leave, and ongoing professional development opportunities. With a strong emphasis on employee well-being and a culture that values empathy and collaboration, JD Healthcare Group stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement Officer
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at London Egg Bank for the Patient Engagement Officer role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Engagement Officer
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with London Egg Bank, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at London Egg Bank, and how you can make a difference!
How to prepare for a job interview at London Egg Bank
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at London Egg Bank.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like London Egg Bank appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how London Egg Bank supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
