About The Role
We're looking for a dedicated Healthcare Assistant to join our fertility clinic team and play a vital role in delivering safe, compassionate, patient‑centred care. You'll be the steady, reassuring presence patients rely on — supporting clinical procedures, maintaining a safe environment, and making sure every person who walks through our doors feels in good hands. This is a hands‑on, varied role that sits right at the heart of our clinical team. If you're passionate about women's health and fertility care and want your work to truly matter, this is the role for you.
What You Will Do
- Prepare and maintain the clinical environment to the highest safety standards before and after patient procedures
- Assist with a range of fertility procedures including egg collection, embryo transfer, donor insemination, HyCoSy/Aqua scans, endometrial biopsy and cyst aspiration
- Perform phlebotomy and chaperone patients during scans and clinical appointments (clinic dependant)
- Communicate with patients with warmth and professionalism via telephone, email and video call
- Accurately maintain patient records in line with clinic policy and HFEA guidance, ensuring confidentiality at all times
- Liaise with the administration team to support smooth appointment coordination
- Take ownership of your own professional development, completing required competencies and maintaining BLS certification
What We Are Looking For
Essential
- Experience in healthcare setting
- English language GCSE (or equivalent)
- Excellent communication and interpersonal skills, with a warm and patient‑centred approach
- Strong administrative and record‑keeping skills with solid IT proficiency
- Ability to manage your own workload effectively, both under direction and autonomously within your scope of practice
Desirable
- 12 months' experience in a fertility or women's healthcare setting
- Understanding of audit and quality processes
- Experience with stock maintenance, ordering and basic equipment management
- NVQ or Care Certificate qualification
What We Offer
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discountsEV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
Healthcare Assistant (HCA) in Harrow employer: London Egg Bank
London Egg Bank is an exceptional employer that prioritises a supportive and empathetic work culture, making it an ideal place for those passionate about patient care in the fertility sector. With a strong focus on employee development and a range of benefits, including flexible working arrangements, staff are encouraged to grow professionally while making a meaningful impact on patients' lives. Located in the heart of London, employees enjoy access to vibrant city life alongside a fulfilling career dedicated to helping families achieve their dreams.
