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- Tasks: Coordinate installations and ensure client satisfaction through effective communication and problem-solving.
- Company: Join London Door Company, a leader in crafting bespoke luxury doors for over 35 years.
- Benefits: Enjoy 22 days annual leave, a contributory pension, and access to wellness resources.
- Why this job: Be part of a supportive team that values attention to detail and client relationships.
- Qualifications: Strong organisational skills and excellent communication are essential; experience in the furniture industry is a plus.
- Other info: Exciting new benefits are on the horizon, plus free parking and hot drinks!
The predicted salary is between 36000 - 60000 £ per year.
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Planner & Installation Coordinator
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Job reference: NWT-CSX-001250
Salary: Competitive Salary & Contractual Contributory Pension
Closing date: 31/07/2025
Department: Client Services
Location: Sutton
Employment type: Permanent
Where to find us
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Job Description
London Door Company, part of BHID Group Ltd., have been crafting bespoke, high quality luxury doors for over 35 years. Our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients demand.
Main Aspects Of The Role
To liaise with clients and staff over issues raised post installation, to assume ownership of all projects and to ensure correct processing of orders in accordance with the departmental systems. To adhere to the department procedures as advised.
- Updating Daily fit and remedial report
- Contacting clients to ensure satisfaction after fitter/painter appointments
- Reporting on failed installations, and liaising with clients/factory/planning
- Dealing with and resolving client complaints
- Referring to field team for site inspection when necessary
- Respond to and deal with installation enquiries
- Perform any ad-hoc duties requested by the management team within the employee\’s capabilities.
- Identify and resolve client issues
- Reporting on a daily basis, all communication matters and responses
Primary Requirements
To be able to work unsupervised and in a team environment.
- Having a complete understanding of overall office operations
- Strong organisational skills
- Attention to detail
- Proactive and self-motivated
- Confidence in decision making
- Must be able to use own initiative
Measures Of Success / KPI’s
- To provide prompt, courteous service to all clients
- Update call logging
- Keeping office and field staff informed of key matters
- Reports and records are maintained, up to date and accurate
- Closing off of installations
- Ease of debt recovery
Person Specification
- Excellent verbal and written communication skills
- Confident telephone manner
- Executes a high level of attention to detail.
- Confident using a PC and the ability to multitask
- Self-motivated and organised with the ability to prioritise own workload
- Well organised
Experience in the furniture industry would be advantageous but not essential.
Benefits
- 22 days annual leave plus bank holidays (rising with service).
- Contributory pension with salary exchange (subject to qualifying).
- BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
- Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.
- Employee Assistance Programme – access to 24/7 counselling and support helpline.
- Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.
- C2W – Cycle to Work.
- Length of Service Milestone Rewards.
- Free parking.
- Free hot drinks.
- Christmas functions.
- We are constantly reviewing our benefits and have some exciting new initiatives coming soon!
Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at
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Planner & Installation Coordinator employer: London Door Company
Contact Detail:
London Door Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner & Installation Coordinator
✨Tip Number 1
Familiarise yourself with the luxury door market and the specific offerings of London Door Company. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of London Door Company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Planner & Installation Coordinator position.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. Use specific examples that highlight your attention to detail and ability to work both independently and as part of a team.
✨Tip Number 4
Be ready to showcase your problem-solving abilities, especially in relation to client complaints and installation issues. Think of scenarios where you've resolved conflicts or improved processes, as this will align well with the responsibilities of the role.
We think you need these skills to ace Planner & Installation Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Planner & Installation Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client services and project management. Emphasise your organisational skills and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed client relationships or resolved issues in previous positions, demonstrating your proactive approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at London Door Company
✨Showcase Your Organisational Skills
As a Planner & Installation Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and stay organised.
✨Demonstrate Attention to Detail
This role requires a high level of attention to detail. During the interview, mention instances where your meticulous nature has led to successful outcomes, whether in previous jobs or personal projects. This will show that you understand the importance of precision in this position.
✨Prepare for Client Interaction Scenarios
Since the job involves liaising with clients and resolving complaints, think of scenarios where you've handled difficult conversations or resolved issues effectively. Practising these responses can help you convey confidence and competence during the interview.
✨Familiarise Yourself with the Company
Research London Door Company and its products before the interview. Understanding their bespoke offerings and reputation will allow you to tailor your answers and demonstrate genuine interest in the company, which can set you apart from other candidates.
