At a Glance
- Tasks: Lead installation teams and ensure outstanding customer experiences across London.
- Company: Dynamic company focused on exceptional customer service and teamwork.
- Benefits: Competitive pay, 22 days holiday, wellness resources, and employee support programmes.
- Other info: Exciting career growth opportunities and ongoing training provided.
- Why this job: Join a people-centric role where your leadership can make a real difference.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
We’re looking for a customer-focused Field Installation Manager to oversee installations across London and the surrounding areas. This is a people-focused leadership role where your ability to build relationships, manage expectations and deliver outstanding customer experiences is just as important as ensuring a high standard of workmanship.
If you’re passionate about leading teams, solving problems and putting customers at the heart of everything you do, we’d love to hear from you.
The Role
As a Field Installation Manager, you will be responsible for leading and supporting a team of installation professionals while ensuring every customer receives an outstanding experience throughout their installation journey. You will act as the key point of contact for customers, installers and internal departments, ensuring projects run smoothly, issues are resolved efficiently and expectations are exceeded wherever possible. You will also be responsible for carrying out initial product surveys following the sale and prior to manufacture. This will involve taking accurate measurements, recording detailed site information and providing the Drawing Office (DO) with the information required to prepare manufacturing and installation drawings.
Key Responsibilities
- Build strong relationships with customers, ensuring they feel supported and informed throughout their installation journey.
- Lead, motivate and develop installation teams to consistently deliver exceptional service and workmanship.
- Manage customer expectations by providing clear communication around installation dates, progress updates and project completion.
- Take ownership of customer concerns and resolve issues professionally, efficiently and empathetically.
- Carry out initial product surveys following the sale and prior to manufacture, ensuring all measurements and site details are accurate and recorded in sufficient detail.
- Submit comprehensive survey information to the Drawing Office (DO) to support the preparation of accurate manufacturing and installation drawings.
- Identify and communicate any site-specific requirements, potential issues or discrepancies that could affect manufacture or installation.
- Monitor installation performance and quality standards, identifying opportunities for coaching and continuous improvement.
- Work closely with Client Services, Planning, the Drawing Office and Operations teams to ensure seamless project delivery.
- Conduct regular performance conversations with installation teams, recognising success and addressing areas for improvement.
- Drive a culture of accountability, teamwork and customer excellence.
- Ensure all installations are completed safely, efficiently and to company standards.
What We’re Looking For
Essential Skills
- Outstanding customer service and relationship management skills.
- Strong people leadership and team management experience.
- Excellent communication and influencing abilities.
- Ability to remain calm and professional when handling customer concerns or challenging situations.
- Strong organisational and problem-solving skills.
- Excellent attention to detail, particularly when taking measurements and recording technical information.
- Ability to produce accurate, detailed survey records and communicate site requirements clearly to the Drawing Office and other internal teams.
- Strong numerical skills and confidence taking accurate measurements.
- Experience managing multiple priorities in a fast-paced environment.
- A proactive and positive approach, with a focus on finding solutions.
Desirable Experience
- Experience managing field-based teams.
- Experience in home improvement, furniture, construction, retail operations or a customer-focused service environment.
- Experience carrying out site surveys, taking measurements or gathering technical information prior to manufacture or installation.
- Knowledge of fitted furniture or installation processes is advantageous but not essential, as full product training will be provided.
Benefits
- 22 days plus bank holidays, rising with service (FTE);
- Contractual pension;
- BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers;
- Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice;
- Employee Assistance Programme – access to 24/7 counselling and support helpline;
- Healthcare Cashplan - save on your everyday medical, dental, and optical costs via Westfield Health.
- Cycle to Work Scheme;
- Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services;
We are constantly reviewing our benefits and have some exciting new initiatives coming soon!
Why Join Us?
We’re looking for people who share our commitment to exceptional customer experiences. Technical knowledge can be taught, but a passion for people, service and leadership is what will make you successful in this role.
Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us.
Field Installation Manager in London employer: London Door Company
At Tom Howley, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. As a Sunday Showroom Advisor in Harrogate, you'll enjoy competitive pay, a range of employee benefits including a healthcare cash plan and access to a wellbeing centre, and the opportunity to grow within a luxury retail setting. Join us in delivering exceptional service to our discerning clients while being part of a team that values professionalism and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installation Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Field Installation Manager at London Door Company!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like London Door Company or be willing to refer you for that Field Installation Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from London Door Company who’s on the lookout for their next Field Installation Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Field Installation Manager role at London Door Company!
We think you need these skills to ace Field Installation Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at London Door Company. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at London Door Company
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at London Door Company. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
