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For Companies At a Glance
- Tasks: Manage client installations and ensure satisfaction post-installation.
- Company: Join London Door Company, a leader in bespoke luxury doors for over 35 years.
- Benefits: Enjoy 22 days leave, pension contributions, wellbeing resources, and more perks!
- Why this job: Be part of a reputable company that values attention to detail and client satisfaction.
- Qualifications: Strong communication skills, organisational abilities, and a proactive mindset are essential.
- Other info: Experience in the furniture industry is a plus, but not required.
The predicted salary is between 36000 - 60000 £ per year.
London Door Company, part of BHID Group Ltd., have been crafting bespoke, high quality luxury doors for over 35 years. Our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients demand.
Main aspects of the role:
- To liaise with clients and staff over issues raised post installation.
- To assume ownership of all projects and ensure correct processing of orders in accordance with the departmental systems.
- To adhere to the department procedures as advised.
- Updating Daily fit and remedial report.
- Contacting clients to ensure satisfaction after fitter/painter appointments.
- Reporting on failed installations, and liaising with clients/factory/planning.
- Dealing with and resolving client complaints.
- Referring to field team for site inspection when necessary.
- Respond to and deal with installation enquiries.
- Perform any ad-hoc duties requested by the management team within the employee's capabilities.
- Identify and resolve client issues.
- Reporting on a daily basis, all communication matters and responses.
Primary Requirements:
- To be able to work unsupervised and in a team environment.
- Having a complete understanding of overall office operations.
- Strong organisational skills.
- Attention to detail.
- Proactive and self-motivated.
- Confidence in decision making.
- Must be able to use own initiative.
Measures of Success / KPI’s:
- To provide prompt, courteous service to all clients.
- Update call logging.
- Keeping office and field staff informed of key matters.
- Reports and records are maintained, up to date and accurate.
- Closing off of installations.
- Ease of debt recovery.
Person Specification:
- Excellent verbal and written communication skills.
- Confident telephone manner.
- Executes a high level of attention to detail.
- Confident using a PC and the ability to multitask.
- Self-motivated and organised with the ability to prioritise own workload.
- Well organised.
- Experience in the furniture industry would be advantageous but not essential.
Benefits:
- 22 days annual leave plus bank holidays (rising with service).
- Contributory pension with salary exchange (subject to qualifying).
- BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
- Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.
- Employee Assistance Programme – access to 24/7 counselling and support helpline.
- Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.
- C2W – Cycle to Work.
- Length of Service Milestone Rewards.
- Free parking.
- Free hot drinks.
- Christmas functions.
- We are constantly reviewing our benefits and have some exciting new initiatives coming soon!
Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at recruitment@bhid.co.uk.
LDC Client Installation Manager employer: London Door Company
Contact Detail:
London Door Company Recruiting Team
recruitment@bhid.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land LDC Client Installation Manager
✨Tip Number 1
Familiarise yourself with the luxury door market and the specific offerings of London Door Company. Understanding their products and unique selling points will help you engage confidently with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing a mock daily fit and remedial report. This will not only highlight your attention to detail but also give you a practical example to discuss in your interview, showing how you can manage multiple tasks effectively.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing common client scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Research common client complaints in the installation industry and think about how you would resolve them. Being prepared with solutions will demonstrate your proactive approach and decision-making skills, which are crucial for this role.
We think you need these skills to ace LDC Client Installation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the LDC Client Installation Manager. Highlight your relevant experience in client communication, project management, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, attention to detail, and any experience in the furniture industry, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships or resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at London Door Company
✨Showcase Your Communication Skills
As a Client Installation Manager, excellent verbal and written communication is crucial. Be prepared to demonstrate your ability to communicate clearly and effectively, especially when discussing how you would handle client complaints or liaise with the field team.
✨Emphasise Attention to Detail
Given the high standards of London Door Company, it's important to highlight your attention to detail. Prepare examples from your past experiences where your meticulous nature led to successful project outcomes or satisfied clients.
✨Demonstrate Proactivity
The role requires a proactive approach to problem-solving. Think of instances where you took the initiative to resolve issues before they escalated, and be ready to share these during your interview.
✨Familiarise Yourself with the Company
Research London Door Company and understand their products and values. Being knowledgeable about their bespoke luxury doors will show your genuine interest in the company and help you align your answers with their expectations.
