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- Tasks: Lead a team of Medical Receptionists, ensuring top-notch customer service and clinic standards.
- Company: Join London Doctors Clinic, part of Spire Healthcare, a leading private healthcare provider in the UK.
- Benefits: Enjoy 26 days annual leave, free GP appointments, retail discounts, and more!
- Why this job: Be part of a compassionate team making a real difference in patients' lives while advancing your career.
- Qualifications: Management experience in customer service, excellent communication skills, and IT proficiency required.
- Other info: Opportunity for career progression and access to exclusive employee benefits.
The predicted salary is between 19200 - 22400 £ per year.
London Doctors Clinic (LDC) is looking for a competent, compassionate, and confident Clinic Manager Team Lead to join our growing team! LDC is part of the Spire Healthcare Group - the second largest private healthcare provider in the UK, established in 2007 with 39 hospitals and several clinics across the country. We provide Private GP services to patients across London. We believe everyone deserves the opportunity to put their health first and we help support our patients, clients, and employees to do so.
As a Team Lead you will manage a team of Medical Receptionists, promoting customer service excellence, accurate administration and exemplary clinic standards across LDC operations.
Essential Requirements:- Ability to demonstrate management capabilities in a customer service-related environment.
- Experience driving performance improvement.
- Excellent communication skills, written and verbal.
- Experience in IT applications including MS Office.
- To lead and provide direct line management for the Medical Receptionists & customer service colleagues.
- To develop, maintain and deliver new starter training for colleagues.
- To coach and performance manage the team to deliver excellent patient experience - with the support of clinical data.
- To ensure resources are planned and ensure that all performance KPI's are met.
- To develop and maintain training documentation for all clinic operational processes.
- To develop incentive plans for the team and deliver reporting on the results.
- Ensuring a rigorous process exists to manage patient invoices.
- To manage a monthly roster & timesheets for the MR team & Customer Service Colleagues.
- Monitor and manage customer complaints mailbox.
- An organiser, who can prioritise effectively.
- Problem-solver who can resolve conflicts efficiently.
- A confident Leader who can communicate effectively.
- You display high-quality attention to detail.
- 26 days of annual leave + bank holidays.
- Excellent career progression opportunity.
- Free GP appointments.
- Discounted GP appointments for friends & family.
- Cycle to work scheme.
- Opportunity to work with winning teams.
- Access to Spire4You portal with discounts to thousands of retailers.
- Employee Assistance Programme.
Advert Close Date: 26/03/2025
Team Leader employer: London Doctors Clinic
Contact Detail:
London Doctors Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the London Doctors Clinic's values and mission. Understanding their commitment to patient care will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams in customer service environments during the interview. Be prepared to share specific examples of how you've driven performance improvement and enhanced customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your communication skills by preparing thoughtful questions about the team dynamics and challenges at LDC. This shows your interest in the role and your proactive approach to leadership.
✨Tip Number 4
Research common challenges faced by clinic managers in healthcare settings. Being able to discuss these issues and propose solutions will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive performance improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the role. Mention how your skills align with the responsibilities of leading a team of Medical Receptionists and enhancing patient experience.
Highlight Communication Skills: Since excellent communication is essential for this role, provide examples in your application that illustrate your written and verbal communication abilities. This could include experiences where you successfully resolved conflicts or improved team dynamics.
Showcase IT Proficiency: Mention your experience with IT applications, particularly MS Office, as it is a requirement for the position. You can include any relevant projects or tasks where you effectively used these tools to enhance operations.
How to prepare for a job interview at London Doctors Clinic
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your management capabilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive performance improvement and foster a positive work environment.
✨Emphasise Customer Service Excellence
Since the role involves managing Medical Receptionists and ensuring high standards of customer service, be ready to discuss your approach to delivering excellent patient experiences. Share specific instances where you resolved conflicts or improved service quality.
✨Highlight Your Communication Skills
Effective communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few questions to ask the interviewers that reflect your interest in the role and the company.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so be prepared to discuss how you prioritise tasks and manage time effectively. You might want to share examples of how you've handled multiple responsibilities or developed training documentation in previous roles.
