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- Tasks: Welcome patients and provide top-notch customer service in a busy clinic environment.
- Company: Join London Doctors Clinic, part of the UK's second largest private healthcare provider.
- Benefits: Enjoy free GP appointments, retail discounts, and enhanced annual leave.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: Customer service experience and excellent IT skills are essential.
- Other info: Great career progression opportunities in a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
Salary: From £13.05 an hour
Contract: Permanent
Hours: 34 hours a week - Monday to Thursday
Location: St Albans GP Clinic
Benefits: Free GP Appointments, retail discounts, and more
London Doctors Clinic (LDC) is looking for a competent, compassionate, and confident Medical Receptionist to join our fantastic customer service team at our St Albans Clinic! LDC is part of the Spire Healthcare Group - the second largest private healthcare provider in the UK and we provide Private GP and primary care services to patients across London. In this role, you will be integral to enabling LDC's success by being the first point of contact for our patients - either on the phone or in person - creating a positive and professional impression, embodying the values and excellence that define the LDC brand. Therefore, we are looking for an individual with great customer service skills, the ability to communicate at all levels, capable of multitasking during a busy clinic day.
Essential Requirements
- Must be able to travel to LDC's St Albans Clinic (parking on-site).
- Must have experience in a customer service and/or administrative setting.
- Excellent IT literacy is paramount.
Key Responsibilities
- Offer a friendly welcome to patients, always ensuring excellent customer service.
- Deliver efficient, patient-focused communication across all channels, including email, telephone, and face-to-face interactions in the clinic.
- Complete administration duties as required.
- Handling confidential patient details in line with General Data Protection Regulations (GDPR).
- Maintain the clinic's cleanliness and organisation to the highest standards, ensuring compliance with CQC guidelines.
- Assist Clinical colleagues with any queries throughout the day.
- To check all doctors' equipment is available for doctors to use and is working correctly.
- Report any facility issues to the Operations Team.
- To complete medication and non-medication stock checks and ordering non-medication stock when needed.
- Taking payments from patients and being accountable for invoices and billing queries.
- Arranging courier collections for blood samples taken in clinic, managing that these couriers arrive in a timely manner.
- Fulfil the role of a chaperone when appropriate.
About You
- Must be highly organised & a multi-tasker.
- Must be able to work independently and take ownership for their working environment and the clinic.
- Excellent customer-service skills.
Our Benefits
- Enhanced annual leave entitlement.
- Excellent career progression opportunity.
- Free GP appointments.
- Discounted GP appointments for friends & family.
- Cycle to work scheme.
- Opportunity to work with winning teams.
- Access to Spire4You portal with discounts to thousands of retailers.
- Employee Assistance Programme.
Medical Receptionist in St Albans employer: London Doctors Clinic
Contact Detail:
London Doctors Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London Doctors Clinic. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle busy situations, as these are key for a Medical Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will help you feel confident and ready to impress during your interview at the St Albans Clinic.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Medical Receptionist in St Albans
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact in previous roles, especially in busy environments like clinics.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention specific skills and experiences that align with what we’re looking for, like multitasking and IT literacy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at LDC.
How to prepare for a job interview at London Doctors Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like handling patient communications and managing confidential information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you’ve handled difficult queries or created a positive experience for someone. This will highlight your ability to embody the values of the LDC brand.
✨Practice Multitasking Scenarios
As a Medical Receptionist, you'll need to juggle multiple tasks at once. During your interview, be ready to discuss how you manage your time and prioritise tasks. You could even practice some role-play scenarios with a friend to simulate a busy clinic environment, which will help you feel more confident when discussing your multitasking abilities.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the clinic and the team. Ask about their approach to patient care or how they support their staff's professional development. This shows that you’re not just interested in the job, but also in being part of their community.
