At a Glance
- Tasks: Engage with customers and manage relationships to enhance workplace health services.
- Company: Vita Health Group, part of Spire Healthcare, focused on innovative health solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a chance to make a real impact in health services.
- Why this job: Be at the forefront of transforming workplace health in the UK.
- Qualifications: 2+ years in a customer-focused role with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Vita Health Group - part of wider Spire Healthcare Group - are looking for a customer-focused, ambitious and forward-thinking Customer Relationship Advisor to help us build the future of UK workplace health. This is an exciting opportunity for an experienced customer-focused professional at the core of Spire's strategic ambitions. You will help lead the evolution of our Spire Workplace Health Services across four key areas: Occupational Health (OH), Musculoskeletal (MSK), Psychological Therapy Services (PTS), and Employee Assistance Programme (EAP).
Reporting directly to the Account Director, this varied role suits a highly organised individual who can prioritise multiple tasks, demonstrates strong attention to detail, and communicates effectively with both internal and external stakeholders.
Essential Requirements- Experience in a customer-focused, process driven role (circa 2+ years).
- Strong organisational skills.
- Excellent written and verbal communication skills.
- IT competent with a high level of accuracy and attention to detail.
- Ability to work collaboratively within a team-based environment.
- Strong problem-solving skills and ability to prioritise workload effectively.
- Act as a point of contact for customer and internal enquiries, ensuring timely and effective responses.
- Build and maintain strong working relationships with internal teams and external stakeholders.
- Take ownership and monitor contractual renewals across a defined customer portfolio, ensuring all agreements are proactively managed, tracked, and completed within required timelines.
- Identify and escalate any customer or contract risks/issues relating to upcoming renewals.
- Manage and coordinate activity within shared mailboxes, ensuring enquiries are prioritised, and any other administrative and coordination tasks when needed.
- Maintain accurate and up-to-date system records, including contract data, customer information, and activity updates.
- Support delivery of product demonstrations, customer implementations and onboarding activities where required.
- Assist with new customer implementations from point of sale through to service go-live.
Customer Relationship Advisor employer: London Doctors Clinic
Vita Health Group, as part of the Spire Healthcare Group, is an exceptional employer that prioritises employee development and a collaborative work culture. With a focus on workplace health, we offer our Customer Relationship Advisors the chance to engage in meaningful work while enjoying comprehensive benefits, professional growth opportunities, and a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Relationship Advisor role. You never know who might have the inside scoop on openings at Vita Health Group or similar companies.
✨Tip Number 2
Prepare for those interviews! Research Vita Health Group and their services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in Occupational Health and Psychological Therapy Services. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Relationship Advisor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer-focused roles. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to excellent service.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, we recommend showcasing your ability to manage multiple tasks effectively. Use bullet points in your CV to make it easy for us to see how you prioritise and keep track of your workload.
Communicate Clearly:Your written communication skills are key! When crafting your application, ensure your language is clear and professional. We appreciate a well-structured cover letter that reflects your personality while still being concise and to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Vita Health Group!
How to prepare for a job interview at London Doctors Clinic
✨Know Your Customer Focus
Make sure you understand what it means to be customer-focused in this role. Research Vita Health Group and their approach to workplace health. Be ready to share examples from your past experiences where you've successfully managed customer relationships or resolved issues.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare to discuss how you prioritise tasks and manage multiple responsibilities. Bring specific examples of how you've kept track of important details and deadlines in previous roles.
✨Communicate Clearly and Confidently
Effective communication is key for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've encountered challenges and how you approached solving them. Highlight your ability to think critically and work collaboratively with others to find solutions, as this will resonate well with the team-based environment they’re looking for.
