At a Glance
- Tasks: Support our Client Services team with customer support and administrative duties.
- Company: Join Acorn Occupational Health, a supportive and award-winning healthcare provider.
- Benefits: Full-time role with opportunities for professional development and a dynamic work environment.
- Other info: Be part of a growing team within a leading healthcare group.
- Why this job: Make a difference in employee health while developing your skills in a fast-paced setting.
- Qualifications: Experience in customer service and proficiency in Microsoft 365 required.
The predicted salary is between 25000 - 30000 £ per year.
Acorn Occupational Health - part of Spire Healthcare Group - is seeking a self-motivated, full-time, office-based Customer Service Administrator to support our growing Client Services team. This is an excellent opportunity to join a welcoming and professional organisation that takes pride in delivering a high-quality service to its customers. The role will involve customer support, report auditing, issuing questionnaires via database systems, and a range of general administrative duties.
Within the role:
- Provide administrative support to the team, including diary management, handling post, emails, telephone calls, general correspondence, photocopying, shredding and scanning.
- Assist with the management of multiple databases.
- Audit medical health surveillance reports, with a high level of accuracy and attention to detail.
- Provide comprehensive advice to customers and promote Acorn Occupational Health services, including Absence Management, Occupational Health Surveillance, Wellbeing Initiatives, Immunisation, Ergonomics and Biological Testing.
- Process medical records in line with company policies and procedures.
- Develop and maintain effective working relationships with all stakeholders.
About The Company: Founded in 2005, Acorn is a close-knit, supportive and fast-growing occupational health provider. As a business, we help to support the health and well-being of employees within the workplace throughout the UK. We are proud to have received several awards and highly recognised accreditations, including SEQOHS, as a result of our high level of service within the industry. You will join a dynamic and agile company that continually strives for excellence and invests time in development.
Essential skills:
- Confident and proficient user of the Microsoft 365 suite.
- Experience of document auditing.
- Previous experience in a customer service-focused role.
- Positive, proactive and forward-thinking approach.
- Strong organisational skills, with pride in producing high-quality work.
- A collaborative team player with strong problem-solving skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Competent in the use of bespoke CRM systems.
Desirable skills (but not essential):
- Experience working within the occupational health or wider healthcare sector.
- Knowledge and understanding of Microsoft Dynamics.
Customer Service Adminstrator in Congleton employer: London Doctors Clinic
Acorn Occupational Health, part of the Spire Healthcare Group, is an exceptional employer that fosters a supportive and collaborative work environment. With a strong commitment to employee development and well-being, we offer comprehensive training opportunities and a culture that values high-quality service delivery. Joining our team means being part of a dynamic organisation that prioritises excellence and invests in the growth of its employees, all while contributing to the health and well-being of workplaces across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adminstrator in Congleton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Doctors Clinic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Doctors Clinic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adminstrator in Congleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Doctors Clinic:Your cover letter is your chance to shine! Tell us why you want to work at London Doctors Clinic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Doctors Clinic!
How to prepare for a job interview at London Doctors Clinic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
