At a Glance
- Tasks: Welcome patients, manage communications, and support clinic operations.
- Company: Join London Doctors Clinic, part of Spire Healthcare Group.
- Benefits: Free GP appointments, retail discounts, and enhanced annual leave.
- Other info: Great career progression and a chance to work with winning teams.
- Why this job: Be the first point of contact and make a real difference in patient care.
- Qualifications: Customer service experience and strong IT skills required.
The predicted salary is between 20700 - 25300 £ per year.
Our weight loss programme combines prescription treatment, nutrition and lifestyle support, and regular GP reviews to help you achieve sustainable, long-term results.
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Our weight loss programme combines prescription treatment, nutrition and lifestyle support, and regular GP reviews to help you achieve sustainable, long-term results.
We offer a full range of sexual health services
Contract
Permanent
Hours
42.5 hours a week– Monday to Friday (occasional weekends)
Location
LDC Clinic Locationsacross London
Benefits
Free GP Appointments, retail discounts, and more
London Doctors Clinic (LDC) is looking for a competent, compassionate, and confident Medical Receptionist to join our fantastic customer service team!
- LDC is part of the Spire Healthcare Group
- the second largest private healthcare provider in the UK and we provide Private GP services to patients across London.
In this role, you will be integral to enabling LDC’s success by being the first point of contact for our patients – either on the phone or in person – creating a positive and professional impression, embodying the values and excellence that define the LDC brand.
Therefore, we are looking for an individual with great customer service skills, the ability to communicate at all levels, capable of multitasking during a busy clinic day.
- Must be able to travel across London, including our Chislehurst Clinic
- Must have experience in a customer service and/or administrative setting.
- Excellent IT literacy is paramount.
Key Responsibilities
- Offer a friendly welcome to patients, always ensuring excellent customer service.
- Deliver efficient, patient-focused communication across all channels, including email, telephone, and face-to-face interactions in the clinic.
- Handling confidential patient details in line with General Data Protection Regulations (GDPR).
- Maintain the clinic’s cleanliness and organisation to the highest standards, ensuring compliance with CQC guidelines.
- Assist Clinic doctors with any queries throughout the day.
- To check all doctors’ equipment is available for doctors to use and is working correctly.
- Report any facility issues to the Operations Team.
- To complete medication and non-medication stock checks and ordering non-medication stock when needed.
- Taking payments from patients and being accountable for invoices and billing queries.
- Arranging courier collections for blood samples taken in clinic, managing that these couriers arrive in a timely manner.
- Fulfil theroleof a chaperone when appropriate.
About You
- Must be highly organised & a multi-tasker.
- Must be able to work independently and take ownership for their working environment and the clinic.
- Enhanced annual leave entitlement.
- Excellent career progression opportunity.
- Free GP appointments.
- Discounted GP appointments for friends & family.
- Cycle to work scheme.
- Opportunity to work with winning teams.
- Access to Spire4You portal with discounts to thousands of retailers.
- Employee Assistance Programme.
Do you have a right to work in the UK?
Are you registered with British GP register?
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Medical Receptionist in London employer: London Doctors Clinic Group
London Doctors Clinic (LDC) is an exceptional employer, offering a supportive and dynamic work environment for Medical Receptionists. With a focus on employee growth, LDC provides excellent career progression opportunities, enhanced annual leave, and access to a range of benefits including free GP appointments and retail discounts. Working across various locations in London, you will be part of a compassionate team dedicated to delivering outstanding patient care, making it a truly rewarding place to work.
Contact Details:
London Doctors Clinic Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like London Doctors Clinic Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at London Doctors Clinic Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like London Doctors Clinic Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Doctors Clinic Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at London Doctors Clinic Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to London Doctors Clinic Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Doctors Clinic Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Doctors Clinic Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Doctors Clinic Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
