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- Tasks: Lead a dynamic team to deliver exceptional service and create delicious experiences for customers.
- Company: Join Dum Dums Donutterie, a family-owned brand known for the best handmade donuts.
- Benefits: Enjoy staff discounts, career growth opportunities, and a fun, creative work environment.
- Why this job: Be part of a passionate team and make a real impact in the artisan bakery scene.
- Qualifications: Previous supervisory experience in food service or retail and a love for donuts.
- Other info: Excellent transport links and a chance to step into management as we expand.
The predicted salary is between 24000 - 36000 £ per year.
As a Supervisor, you'll play a key role in supporting the Store Manager and ensuring the smooth, daily running of our Wembley store. You'll be hands-on – leading by example, maintaining high standards of service, and creating a positive, motivating atmosphere for the team. You’ll help drive store performance, ensure operational excellence, and make every customer's visit to Dum Dums a delicious experience.
Duties
- Supervise and motivate the team during your shifts to deliver excellent service.
- Support the Store Manager in daily operations, from opening to close.
- Manage tills, stock, and display areas to ensure they are well managed and presentable.
- Ensure stock accuracy and minimal wastage.
- Handle customer enquiries and resolve any issues professionally.
- Maintain product presentation and cleanliness in line with brand standards.
- Train and support new team members to uphold brand standards.
- Step into managerial responsibilities in the Store Manager's absence.
- Maintain cleanliness, food safety, and operational compliance at all times.
Qualifications
- Previous experience in supervisory or team-leader roles within food service or retail (bakery, coffee shop, or quick-service environment preferred).
- Positive, proactive, and confident communicator.
- Able to multitask, prioritise, and thrive under pressure.
- Reliable, flexible, and committed to excellent customer service.
- A genuine interest in artisan bakery, coffee, and food culture.
- Store Supervisor: 1 year (required).
Benefits
- Staff discount on all Dum Dum Donutterie products.
- Opportunity to grow into management role as we expand.
- Friendly, fun, and creative working environment.
- Excellent transport links (Wembley Park).
About the Brand
Dum Dums Donutterie is a proudly British, family-owned artisan brand dedicated to creating and innovating unique handmade donuts that blend craft bakery and fine patisserie. Founded by Paul Hurley – "The Donut Guy", Dum Dums has been crafting its signature baked (not fried) donuts since 1997. Our team of chefs use the finest natural ingredients and our exclusive donutterie baking process to make what many call "the best donuts in the world". As we grow, we're building an energetic team of passionate individuals who want more than just a job – a place to learn, grow, and build a career in artisan bakery retail.
Supervisor - Dumdum Donutterie - Wembley, London employer: London Designer Outlet
Contact Detail:
London Designer Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Dumdum Donutterie - Wembley, London
✨Tip Number 1
Get to know the Dum Dums vibe! Before your interview, pop into the store and soak up the atmosphere. Chat with the team, observe how they interact with customers, and get a feel for the brand. This will help you show your genuine interest in the role and the company.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to motivate and lead the team. Think of examples from your past experiences where you've successfully managed a team or resolved customer issues. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your passion for food! Since Dum Dums is all about artisan bakery, make sure to express your love for donuts and coffee culture. Share any relevant experiences or knowledge you have about food trends or customer service in the food industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Dum Dums family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Supervisor - Dumdum Donutterie - Wembley, London
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for artisan bakery and food culture shine through. We want to see that you’re not just looking for any job, but that you genuinely care about what we do at Dum Dums.
Highlight Your Supervisory Experience: Make sure to mention any previous supervisory or team-leader roles you've had, especially in food service or retail. We’re looking for someone who can lead by example, so share specific examples of how you’ve motivated a team in the past.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value positive, proactive communicators, so show us who you are and why you’d be a great fit for our fun and creative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining the Dum Dums family!
How to prepare for a job interview at London Designer Outlet
✨Know Your Doughnuts
Before the interview, make sure you know the ins and outs of Dum Dums Donutterie. Familiarise yourself with their products, especially the unique handmade donuts they offer. This will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead and motivate a team. Prepare examples from your previous experience where you've successfully managed a team or resolved conflicts. Highlight your ability to create a positive atmosphere and drive performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've handled customer enquiries or complaints in the past. Share specific instances where you went above and beyond to ensure a great customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the store. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.