At a Glance
- Tasks: Engage with customers to provide tailored protection advice and manage cases effectively.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage and protection broker.
- Benefits: Full training, clear progression pathways, and 24 days holiday.
- Other info: Dynamic, target-driven environment with excellent earning potential.
- Why this job: Build a meaningful career helping people protect what matters most.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Looking for more than just a job? Ready to build a career where your effort directly drives your success? At L&C Mortgages, we don’t just offer opportunities, we create careers. As the UK’s leading fee-free mortgage and protection broker (with 160+ awards to our name), we’re growing fast and investing in the next generation of Protection Advisers. With a start date of the 3rd August 2026, based at our bustling Newcastle office, this is your chance to step into a structured, supported, and genuinely rewarding career. But let’s be clear from the off: it takes focus, resilience, and hard work to succeed. If that excites you, you’ll fit right in.
Why This Role Stands Out
This isn’t just a “learn as you go and hope for the best” role. From day one, you’ll receive full training, structured coaching, and ongoing support to take you from trainee to fully qualified Protection Adviser — with the opportunity to earn well and flourish within the industry. You’ll be helping customers protect what matters most: their homes, families, and financial security, making your role both meaningful and impactful.
What You’ll Be Doing
- Speaking with customers to understand their needs and concerns, starting that all important discussion into the significance of Protection
- Advising on protection products like Life Insurance, Critical Illness Cover, and Income Protection
- Delivering clear, tailored recommendations
- Managing your cases with keen organisation, accuracy and attention to detail
- Balancing customer care, compliance, and performance targets
This is a fast-paced, target-driven environment where effort = reward.
What We’re Looking For
We’re not expecting finished experts, this is a trainee role after all! But we are looking for potential. You’ll likely have:
- Experience in customer service or sales
- Strong communication and listening skills
- A genuine passion for helping people
- Drive, ambition, and the willingness to learn
- Keen organisation and team working skills
- The resilience to work in a regulated, performance-focused environment
Experience, whilst it’s useful, it’s the right attitude and willingness to get stuck in that will truly get you far here. If you’re someone who wants to build a career, not just land a job, this could be the role for you.
What You’ll Get in Return
We take your development seriously, and we make sure your effort is recognised.
- Full inhouse training programme with a proven track record of success
- Support to achieve your R05 qualification and become a certified expert
- Clear progression pathways and excellent earning potential
- 24 days holiday +
Trainee Protection Adviser employer: London & Country Mortgages
At L&C Mortgages, we pride ourselves on being more than just an employer; we are a launchpad for your career. Our Newcastle office offers a vibrant work culture where your hard work is rewarded with comprehensive training, clear progression pathways, and the opportunity to make a real difference in people's lives by helping them secure their financial futures. Join us to be part of a supportive team that values your growth and success as you embark on a meaningful career as a Protection Adviser.
Contact Details:
London & Country Mortgages Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Protection Adviser
✨Tip Number 1
Get to know the company inside out! Research L&C Mortgages, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves speaking with customers, it’s crucial to be clear and engaging. Try role-playing with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your passion for helping people! In your interviews, share stories that highlight your customer service experience and how you've made a difference in someone's life. This will resonate well with the values of L&C Mortgages.
We think you need these skills to ace Trainee Protection Adviser
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see that you genuinely care about helping people and are excited about the opportunity to become a Protection Adviser.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or sales. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at London & Country Mortgages
✨Know Your Stuff
Before the interview, make sure you understand the basics of protection products like Life Insurance and Income Protection. Familiarise yourself with common customer concerns and how these products can help. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
Since this role involves speaking with customers, highlight your communication and listening skills. Prepare examples from your past experiences where you've successfully helped someone or resolved a conflict. This will demonstrate your ability to empathise and build rapport, which is crucial for a Protection Adviser.
✨Demonstrate Your Drive
L&C Mortgages values ambition and resilience. Be ready to discuss times when you've faced challenges and how you overcame them. This could be in a work setting or even in personal projects. Showing that you have the determination to succeed will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the training programme and career progression opportunities. This not only shows your enthusiasm for the role but also your commitment to building a long-term career. It’s a great way to engage with the interviewers and leave a lasting impression.
