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For Companies At a Glance
- Tasks: Provide top-notch tech support to colleagues and resolve issues efficiently.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with over 160 awards.
- Benefits: Enjoy 25 days holiday, birthday off, remote work options, and a fabulous Perkbox membership.
- Why this job: Be part of a supportive team that values your growth and offers ample opportunities for career development.
- Qualifications: Ideal candidates have 1st line support experience and good communication skills; training provided.
- Other info: L&C promotes diversity and inclusion, ensuring everyone feels valued and welcome.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid Working – Bath office based with some remote working. Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name. Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family.
The Role
Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. By assisting and sharing your knowledge you’ll ensure our end users are not adversely affected by technical issues. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary.
Responsibilities include:
- Microsoft Active Directory
- Printer management
- Anti-virus software management
- Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
- Providing assistance with Microsoft Office
- LAN Networking (Patching network connections, setting up PC’s, network troubleshooting)
- Laptop/mobile phone deployment
- Secure desktops (Bitlocker and other encryption technologies)
- Supporting thin client devices, Citrix XenDesktop and Azure VM’s
- Helping maintain the service levels of IT Help Desk
- Supporting and liaising with third party software vendors for installed software
- Providing assistance to IT Infrastructure and IT Development Teams
About You
If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Good communication skills are essential, along with your understanding of the end users’ requirements. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly.
With personal drive to help colleagues you will also assist with identifying risks, issues and constraints; whilst working closely with your team and stakeholders to support the requirements of L&C. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold an ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.
As an employee of L&C, you’ll get:
- A starting holiday entitlement of 25 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
- Opportunities to come and celebrate at our company wide social events and much more!
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst (Bath)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Windows 10. Being able to discuss your hands-on experience with these tools during your interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your resourcefulness and decision-making abilities, which are crucial for a Technical Support Analyst.
✨Tip Number 3
Research L&C Mortgages and their company culture. Understanding their values and commitment to employee development can help you align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your knowledge of security practices and data protection guidelines. Given the importance of compliance in this role, demonstrating your awareness of these areas will set you apart from other candidates.
We think you need these skills to ace Technical Support Analyst (Bath)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly any roles involving 1st line support. Emphasise your familiarity with Microsoft Active Directory, Windows operating systems, and any ITIL certifications you may have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at L&C Mortgages. Mention specific aspects of the job description that resonate with you, such as your problem-solving skills and ability to assist colleagues with technical issues.
Showcase Communication Skills: Since good communication is essential for this role, provide examples in your application of how you've effectively communicated technical information to non-technical users in the past.
Highlight Continuous Learning: Mention any ongoing training or self-study related to emerging technologies or IT practices. This shows your commitment to keeping your skills up-to-date, which is crucial for a Technology Support Analyst.
How to prepare for a job interview at London & Country Mortgages
✨Know Your Tech
Brush up on your knowledge of Microsoft Active Directory, Windows 7 and 10, and common troubleshooting techniques. Being able to discuss these topics confidently will show that you're prepared and knowledgeable about the role.
✨Demonstrate Communication Skills
Since this role involves assisting colleagues with technical issues, practice explaining complex concepts in simple terms. This will highlight your ability to communicate effectively, which is crucial for a Technology Support Analyst.
✨Showcase Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved technical issues. This will demonstrate your resourcefulness and decision-making skills, which are essential for the position.
✨Understand Company Culture
Familiarise yourself with L&C Mortgages' values and commitment to diversity and inclusion. Showing that you align with their culture can set you apart from other candidates and indicate that you would be a good fit for the team.
