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For Companies At a Glance
- Tasks: Provide top-notch tech support and resolve issues for colleagues.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with 160+ awards.
- Benefits: Enjoy 25 days holiday, birthday off, remote work options, and awesome perks.
- Why this job: Be part of a supportive team that values your growth and contributions.
- Qualifications: 1st line support experience and good communication skills are essential.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Working – Bath office based with some remote working. Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name. Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family.
Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults.
The Role
Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. By assisting and sharing your knowledge you’ll ensure our end users are not adversely affected by technical issues. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary. Working closely within your team and Senior Management stakeholders, you’ll take ownership of problems through to resolution promptly and professionally.
By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. You’ll be organised and motivated to take responsibility for:
- Microsoft Active Directory
- Printer management
- Anti-virus software management
- Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
- Providing assistance with Microsoft Office
- LAN Networking (Patching network connections, setting up PC’s, network troubleshooting)
- Laptop/mobile phone deployment
- Secure desktops (Bitlocker and other encryption technologies)
- Supporting thin client devices, Citrix XenDesktop and Azure VM’s
- Helping maintain the service levels of IT Help Desk
- Supporting and liaising with third party software vendors for installed software
- Providing assistance to IT Infrastructure and IT Development Teams
About You
If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Good communication skills are essential, along with your understanding of the end users’ requirements. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly. With personal drive to help colleagues you will also assist with identifying risks, issues and constraints; whilst working closely with your team and stakeholders to support the requirements of L&C. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold an ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.
As an employee of L&C, you’ll get:
- A starting holiday entitlement of 25 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
- Opportunities to come and celebrate at our company wide social events and much more!
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
NO AGENCIES, THANK YOU.
Locations
Technical Support Analyst employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Citrix XenDesktop. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your problem-solving skills and be prepared to discuss examples of how you've resolved technical issues in the past. This will demonstrate your resourcefulness and ability to think on your feet, which are crucial for a Technical Support Analyst role.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is essential for helping colleagues who may not have a technical background, and it will highlight your ability to connect with end users effectively.
✨Tip Number 4
Research L&C Mortgages' company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showing that you’re not just a fit for the role but also for the company ethos.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly any roles involving 1st line support. Emphasise your familiarity with technologies mentioned in the job description, such as Microsoft Active Directory and Windows operating systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at L&C Mortgages and how your skills align with their needs, especially your problem-solving abilities and communication skills.
Showcase Relevant Skills: Highlight your technical skills that are directly applicable to the role, such as experience with anti-virus software management, LAN networking, and supporting remote users. Use examples from past experiences to demonstrate your capabilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at London & Country Mortgages
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Active Directory, printer management, and supporting Windows operating systems. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving skills. Share instances where you quickly identified and resolved IT issues, showcasing your resourcefulness and decision-making capabilities.
✨Communicate Effectively
Since good communication is essential for this role, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would assist colleagues who may not be tech-savvy, ensuring they feel supported and understood.
✨Understand Company Culture
Familiarise yourself with L&C's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a respectful working environment and support the company's mission to provide excellent service to both colleagues and customers.
