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- Tasks: Engage with customers to provide tailored protection advice and manage cases effectively.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage and protection broker.
- Benefits: Full training, clear progression pathways, 24 days holiday, and access to Perkbox perks.
- Other info: Dynamic team environment with regular social events and recognition schemes.
- Why this job: Build a meaningful career helping people protect what matters most.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Looking for more than just a job? Ready to build a career where your effort directly drives your success? At L&C Mortgages, we don't just offer opportunities, we create careers. As the UK's leading fee-free mortgage and protection broker (with 160 awards to our name), we're growing fast and investing in the next generation of Protection Advisers. With a start date of the 31st August 2026, based at our bustling Newcastle office, this is your chance to step into a structured, supported, and genuinely rewarding career. But let's be clear from the off: it takes focus, resilience, and hard work to succeed. If that excites you, you'll fit right in.
Why This Role Stands Out
This isn't just a “learn as you go and hope for the best” role. From day one, you'll receive full training, structured coaching, and ongoing support to take you from trainee to fully qualified Protection Adviser — with the opportunity to earn well and flourish within the industry. You'll be helping customers protect what matters most: their homes, families, and financial security, making your role both meaningful and impactful.
What You'll Be Doing
- Speaking with customers to understand their needs and concerns, starting that all important discussion into the significance of Protection Advising on protection products like Life Insurance, Critical Illness Cover, and Income Protection.
- Delivering clear, tailored recommendations.
- Managing your cases with keen organisation, accuracy and attention to detail.
- Balancing customer care, compliance, and performance targets.
This is a fast-paced, target-driven environment where effort = reward.
What We're Looking For
We're not expecting finished experts, this is a trainee role after all! But we are looking for potential. You'll likely have:
- Experience in customer service or sales.
- Strong communication and listening skills.
- A genuine passion for helping people.
- Drive, ambition, and the willingness to learn.
- Keen organisation and team working skills.
- The resilience to work in a regulated, performance-focused environment.
Experience, whilst it's useful, it's the right attitude and willingness to get stuck in that will truly get you far here. If you're someone who wants to build a career, not just land a job, this could be the role for you.
What You'll Get in Return
- Full inhouse training programme with a proven track record of success.
- Support to achieve your R05 qualification and become a certified expert.
- Clear progression pathways and excellent earning potential.
- 24 days holiday + bank holidays + your birthday off.
- Access to our comprehensive benefit provider Perkbox (discounts, wellbeing support & more).
- Recognition schemes like “The Extra Mile” awards within L&C, or even one day industry awards.
- Regular social events (Summer & Winter company wide parties & much more).
Important Information
Due to structured training schedules, we are unable to offer alternative start dates. We appreciate it may be a while to wait, but we will process any successful candidates within plenty of time, nearer to the start date. Please only apply if you are available to start on 31st August 2026.
Why Join L&C?
Because here, your growth matters. We're on a journey at flying pace with no signs of slowing down, and we want YOU to be a part of it. You'll be part of a supportive, high-performing team that celebrates success, encourages development, and gives you the tools to build something long-term. We'll invest 110% into you and your development, all we ask for is that 110% effort in return. If you're ready to work hard, learn fast, and grow your career in financial services, we want to hear from you.
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
FCA Certification Regime & Conduct Rules
L&C is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Manager's and Certification Regime (SM&CR). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C may be required to disclose this information in a Regulatory Reference request.
You must act with integrity.
You must act with due care, skill, and diligence.
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.
Trainee Protection Adviser in North East employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Protection Adviser in North East
✨Tip Number 1
Get to know the company inside out! Research L&C Mortgages, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to listen and respond effectively is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let your passion for helping people shine through. Share why you want to be a Protection Adviser and how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the L&C family and ready to kickstart your career.
We think you need these skills to ace Trainee Protection Adviser in North East
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in customers' lives, especially when it comes to protection products.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Whether it's customer service or sales, show us how your background aligns with what we're looking for in a Trainee Protection Adviser.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at London & Country Mortgages
✨Know Your Stuff
Before the interview, make sure you understand the role of a Protection Adviser. Familiarise yourself with key products like Life Insurance and Income Protection. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
Since this role involves speaking with customers, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully helped someone or resolved an issue. This will highlight your customer service experience.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations. Practice responses to scenarios related to customer care and compliance. This will help you articulate your thought process and show your problem-solving abilities.
✨Emphasise Your Willingness to Learn
L&C is looking for potential, not perfection. Be honest about your eagerness to learn and grow within the company. Share any relevant experiences that demonstrate your drive and resilience, as these qualities are crucial for success in a fast-paced environment.