IT Training & Support Analyst

TECHNOLOGY SUPPORT ANALYST Hybrid Working – Bath office based with some remote working Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name. From ‘The Extra Mile’ colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in. Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults. Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary. By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. Microsoft Active Directory Anti-virus software management Supporting Windows 7, Windows 10 (inc. Providing assistance with Microsoft Office LAN Networking (Patching network connections, setting up PC’s, network troubleshooting Laptop/mobile phone deployment Helping maintain the service levels of IT Help Desk Supporting and liaising with third party software vendors for installed software Providing assistance to IT Infrastructure and IT Development Teams If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly. With personal drive to help colleagues you will also assist with identifying risks, issues and constraints; Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress. A starting holiday entitlement of 25 days Having a day off on your birthday and if you move house Comprehensive benefits and employee support programmes Opportunities to come and celebrate at our company wide social events and much more! At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community. NO AGENCIES, THANK YOU.