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- Tasks: Provide top-notch tech support and resolve IT issues for colleagues.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with 160+ awards.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, and awesome perks like Perkbox.
- Why this job: Grow your career in a fun, supportive environment with plenty of opportunities to progress.
- Qualifications: 1st line support experience and knowledge of current tech trends are preferred.
- Other info: Diversity and inclusion are core values; everyone has an equal chance to thrive.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Working – Bath office based with some remote working.
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.
Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults.
Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary.
By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely:
- Microsoft Active Directory
- Anti-virus software management
- Supporting Windows 7, Windows 10 (including providing assistance with Microsoft Office)
- LAN Networking (patching network connections, setting up PCs, network troubleshooting)
- Laptop/mobile phone deployment
- Helping maintain the service levels of IT Help Desk
- Supporting and liaising with third party software vendors for installed software
- Providing assistance to IT Infrastructure and IT Development Teams
If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly.
With personal drive to help colleagues you will also assist with identifying risks, issues and constraints. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold an ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.
The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.
A starting holiday entitlement of 25 days, having a day off on your birthday and if you move house, comprehensive benefits and employee support programmes, opportunities to come and celebrate at our company wide social events and much more!
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
Locations
IT TRAINING AND SUPPORT ANALYST employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT TRAINING AND SUPPORT ANALYST
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Windows operating systems. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss these scenarios in detail, as they demonstrate your resourcefulness and ability to think on your feet.
✨Tip Number 3
Network with current employees or professionals in the IT support field. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Research L&C Mortgages' commitment to diversity and inclusion. Understanding their values and being able to articulate how you align with them can set you apart as a candidate who fits well within their organisational culture.
We think you need these skills to ace IT TRAINING AND SUPPORT ANALYST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st line support. Emphasise your familiarity with Microsoft Active Directory, Windows operating systems, and any ITIL certification you may have.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and knowledge of security practices.
Showcase Technical Skills: Include a section in your application that lists your technical skills, especially those mentioned in the job description like LAN networking, anti-virus software management, and experience with ITSM tooling.
Highlight Soft Skills: Don’t forget to mention your soft skills, such as resourcefulness and good decision-making. These are crucial for a Technology Support Analyst role, as you'll be assisting colleagues and resolving issues efficiently.
How to prepare for a job interview at London & Country Mortgages
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Active Directory, Windows 7 and 10, and any anti-virus software you've managed. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving skills. Share a scenario where you quickly resolved an IT issue, showcasing your resourcefulness and decision-making.
✨Understand the Company Culture
Familiarise yourself with L&C Mortgages' values and culture. Mention their commitment to diversity and inclusion during the interview to show that you align with their organisational ethos.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training process and opportunities for career growth, demonstrating your eagerness to develop within the company.
