Head of Transformation

This job is with London & Country Mortgages, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Lead meaningful change across our business

We're looking for an experienced and commercially minded Head of Transformation to help shape and deliver the next phase of our business evolution.

This is a pivotal leadership role where you'll turn strategic ambition into practical, measurable outcomes. Working closely with executive stakeholders, you'll oversee transformation initiatives that improve how we operate, enhance customer experiences and create long-term business value.

If you're passionate about driving change, influencing at senior levels, and building a culture that embraces innovation and continuous improvement, we'd love to hear from you.

What you'll be doing

• Leading the delivery of enterprise-wide transformation programmes aligned to business strategy
• Translating strategic objectives into clear transformation roadmaps and actionable plans
• Owning and evolving the transformation portfolio, ensuring investment is focused on the right priorities
• Establishing governance frameworks and reporting that provide visibility and confidence across the organisation
• Driving organisational change, adoption and business readiness for major initiatives
• Partnering with leaders across the business to redesign operating models, improve processes and unlock efficiencies
• Building strong relationships with executive stakeholders and acting as a trusted advisor on strategic change
• Leading and developing a high-performing transformation team focused on delivering meaningful outcomes rather than activity alone.

What you'll bring

• Significant experience leading large-scale business, operational or technology transformation programmes
• Strong understanding of operating model design, organisational change and strategic execution
• Experience managing complex portfolios, governance structures and benefits realisation frameworks
• The ability to influence and challenge senior stakeholders constructively
• Excellent communication, facilitation and stakeholder management skills
• Strong commercial awareness and an ability to balance risk, customer outcomes and business value
• Experience navigating ambiguity and delivering results in fast-moving environments
• A collaborative leadership style and passion for continuous improvement.

Why join us?

We're investing in the future of technology at L&C, building the platforms, products and capabilities that will support the next phase of our growth. While we're proud to be the UK's No.1 online mortgage broker, we're even more excited about what's next.

Technology is at the heart of that journey, and we're creating an environment where talented people can make a genuine impact. We care deeply about our customers, but it's our colleagues who make everything possible. That's why we're committed to creating a culture built on respect, collaboration and opportunity, alongside a great range of benefits that support you both professionally and personally.

• 25 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance
• Electric Car Scheme
• Purchase Holiday scheme (up to 3 additional days leave per year)
• Comprehensive employee assistance & wellbeing programmes (Virtual 24/7 GP, personal and dependant Mental Health Support, physiotherapy services and much more)
• Annual company wide Summer & Winter parties and team led social events
• ...and much more benefits and perks to boot!

You'll have the opportunity to shape transformation at a strategic level and leave a lasting impact across the organisation. Working alongside senior leaders, you'll help define how we operate in the future while building the capabilities, culture and ways of working needed to support long-term success.

PLEASE NOTE: We're expecting a high volume of applications and want to make sure every candidate is given the same opportunity and consideration.

To keep the process fair for everyone, reaching out directly to hiring managers or L&C employees will not speed up or influence your application. We are also managing these vacancies directly and are not engaging recruitment agencies.

If you have any questions, please get in touch with our Talent Team at TalentTeam@landc.co.uk.

Good luck, and we look forward to learning more about you!

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

FCA Certification Regime & Conduct Rules
L&C is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Manager's and Certification Regime (SM&CR). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C may be required to disclose this information in a Regulatory Reference request.

You must act with integrity

You must act with due care, skill, and diligence

You must be open and cooperative with the FCA, the PRA and other regulators

You must pay due regard to the interests of customers and treat them fairly

You must observe proper standards of market conduct

You must act to deliver good outcomes for retail customers