Student Success Team Lead in London

We are seeking an experienced Student Success Team Lead to join our university support services. This role is ideal for a motivated professional who is passionate about student outcomes, retention, and academic support. The successful candidate will oversee a team of student advisors and support coordinators, develop student engagement strategies, and ensure high-quality service delivery across our student lifecycle programmes.

This is a full time position (5 days a week) and weekend work will be required for this role as we are open 7 days a week.

• Lead, manage and mentor a team of student success tutors, ensuring consistent, high-quality support for students.
• Develop and implement student retention and engagement strategies to improve academic outcomes and wellbeing.
• Coordinate case management for at risk students, collaborating with academic staff, disability services and mental health teams.
• Monitor team performance using key performance indicators (KPIs), prepare regular reports and present findings to senior management.
• Design and deliver training, resources and workshops to build staff capability in student support, safeguarding and safeguarding procedures.
• Maintain accurate student records in the student information system and ensure compliance with data protection and safeguarding policies.
• Contribute to cross-functional projects to enhance student experience, digital support tools and onboarding processes.
• Manage service improvements using feedback, surveys and student voice initiatives.

• Degree-level qualification or equivalent experience in education, social sciences or a related field.
• Proven experience in a student services, academic advising or student engagement role, with at least 2 years in a supervisory or team lead position.
• Experience managing caseloads, risk assessments and coordinating support for diverse student populations.
• Strong knowledge of UK higher education frameworks, retention practices and student wellbeing services.
• Excellent interpersonal and communication skills, with experience delivering training and presentations.
• Master's Degree, PGCE, QTS, coaching/mentoring qualification, or working towards one.
• Evidence of ongoing professional development.
• Familiarity with student information systems or CRM platforms.
• Experience analysing student data to identify trends and inform interventions.
• Previous experience within a further/higher education institution in the UK.
• Previous experience working and dealing with students.

• Competitive salary and pension scheme.
• Generous annual leave entitlement and access to flexible working arrangements.
• Professional development opportunities, including training and career progression pathways.
• Employee wellbeing programmes and access to counselling services.

• Make a Real Impact: Help students build confidence, independence, and employability.
• Progressive Environment: Be part of a forward-thinking academic team.
• Career Development: Access to CPD, training, and growth pathways.
• Collaborative Culture: Work within a diverse, inclusive, and creative community.
• Modern Approach: Embrace experiential learning, chunked content delivery, and real-time feedback.

Ready to Make a Difference? If you’re passionate about guiding students toward success and want to be part of a vibrant academic institution that values innovation, inclusion, and impact — we’d love to hear from you.

To apply: It’s quick and easy to apply for a role at LCCA. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We do not offer visa sponsorships.

LCCA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.