At a Glance
- Tasks: Support the Front of House Operations Manager in overseeing commercial operations and merchandise.
- Company: Join the vibrant team at London Coliseum, a leading theatre venue.
- Benefits: Inclusive workplace, flexible shifts, and opportunities for personal growth.
- Other info: Encouraging diverse applicants and providing support for those with access requirements.
- Why this job: Be part of an exciting environment where your contributions directly impact the audience experience.
- Qualifications: Customer service skills, team management experience, and proficiency in Microsoft Office.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring an Assistant Front of House Manager (Commercial Ops) to join our Front of House Team at London Coliseum. This role is responsible for supporting the Front of House Operations Manager in overseeing all commercial operations within the department. This includes managing and developing Visiting Company merchandise, in-house merchandise, sales and stock reporting, and discrepancy reporting.
If you are looking for your next challenge in Front of House Management, we'd love to hear from you.
Requirements:- Proven customer service skills with the ability to work proactively with a wide range of people
- Experience in managing customer-facing teams, preferably in a theatre Front of House or Retail environment
- Strong organisational and time management skills with a high level of accuracy and attention to detail
- Ability to work under own initiative, creating and enacting plans to improve sales, service, or operational efficiency, adapting as necessary at short notice in high pressure environments
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Experience in stock management, visual merchandising, and using POS systems (Shopify is desirable)
- Strong numeracy skills with commercial awareness
- Good timekeeping with the ability to work flexible shifts, weekends and evenings on a consistent reliable basis
To apply, please send along a CV and Cover Letter or short video detailing your interest and suitability for the role to workwithus@londoncoliseum.org by 10am on Monday 2 March 2026.
London Coliseum is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, London Coliseum particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Assistant Front of House Operations Manager (Commercial Ops) in London employer: London Coliseum Limited
At London Coliseum, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As an Assistant Front of House Operations Manager, you will benefit from opportunities for professional growth within the dynamic environment of a renowned theatre, where your contributions directly enhance the visitor experience. Join us in a role that not only values your skills but also supports your development in a creative and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Operations Manager (Commercial Ops) in London
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We think you need these skills to ace Assistant Front of House Operations Manager (Commercial Ops) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about London Coliseum Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at London Coliseum Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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