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- Tasks: Support the Front of House Operations Manager in overseeing commercial operations and merchandise.
- Company: Join the vibrant team at London Coliseum, a leading theatre venue.
- Benefits: Inclusive workplace, flexible shifts, and opportunities for personal growth.
- Why this job: Be part of an exciting environment where your contributions directly impact the audience experience.
- Qualifications: Customer service skills, team management experience, and proficiency in Microsoft Office.
- Other info: Encouraging diverse applicants and providing support for those with access requirements.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring an Assistant Front of House Manager (Commercial Ops) to join our Front of House Team at London Coliseum. This role is responsible for supporting the Front of House Operations Manager in overseeing all commercial operations within the department. This includes managing and developing Visiting Company merchandise, in-house merchandise, sales and stock reporting, and discrepancy reporting. If you are looking for your next challenge in Front of House Management, we’d love to hear from you.
Requirements:
- Proven customer service skills with the ability to work proactively with a wide range of people
- Experience in managing customer-facing teams, preferably in a theatre Front of House or Retail environment
- Strong organisational and time management skills with a high level of accuracy and attention to detail
- Ability to work under own initiative, creating and enacting plans to improve sales, service, or operational efficiency, adapting as necessary at short notice in high pressure environments
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Experience in stock management, visual merchandising, and using POS systems (Shopify is desirable)
- Strong numeracy skills with commercial awareness
- Good timekeeping with the ability to work flexible shifts, weekends and evenings on a consistent reliable basis
To apply, please send along a CV and Cover Letter or short video detailing your interest and suitability for the role to workwithus@londoncoliseum.org by 10am on Monday 2 March 2026.
London Coliseum is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, London Coliseum particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Assistant Front of House Operations Manager (Commercial Ops) employer: London Coliseum Limited
Contact Detail:
London Coliseum Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Operations Manager (Commercial Ops)
✨Tip Number 1
Get to know the company! Research the London Coliseum and its Front of House operations. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips about the role and the team, plus it might just get your foot in the door when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service and team management. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Assistant Front of House Operations Manager (Commercial Ops)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Front of House Operations Manager role. Highlight your customer service skills and any experience in managing teams, especially in a theatre or retail environment. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our Front of House team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: In your application, don’t forget to mention your organisational and time management skills. Give examples of how you’ve successfully managed tasks under pressure. We need someone who can keep things running smoothly, even when the heat is on!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. Make sure to submit your CV and cover letter (or video) by the deadline, Monday 2 March at 10.00am. We can’t wait to hear from you!
How to prepare for a job interview at London Coliseum Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the London Coliseum and its Front of House operations. Research their current merchandise offerings and any recent events. This shows your genuine interest and helps you speak confidently about how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about situations where you managed a team or resolved conflicts. This will demonstrate your ability to handle the diverse range of people you’ll encounter in this role.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a plan for how you would manage stock reporting and sales. You might even want to bring a sample report or a visual merchandising idea to discuss during the interview.
✨Flexibility is Key
The job involves working flexible shifts, so be ready to discuss your availability. Highlight any previous experience you have working in high-pressure environments and how you adapted to changing circumstances. This will show that you can thrive under pressure.
